Worcestershire Hub Customer Service Centre

The Worcestershire Hub is working to make it easier for you to access a range of services. Customer services provide access to County Council and Worcester City Council services.

Online Service / Description

By Phone

In person at The Hive

Payments for council services

01905 722233

By Payment kiosk

Automated payment line

0300 333 9942

By Payment kiosk

Benefits

03004 560560

* Pre booked appointment

Council tax

01905 822733

* Pre booked appointment

Business rates

01905 822755

* Pre booked appointment

Planning

01905 722233

For general information

Building control

01684 862223

For general Information

Housing advice

01905 722589

For general information

Refuse collection

Refuse collection - Self Service

01905 722233

For general information

Parking

01905 722233

PCN payments via Kiosk

Blue Badge Applications

01905 722233

Paper applications forms for collection

Concessionary Fares

01905 722233

For general information

Registrar , Births , Deaths and Marriages

0845 6032859

For general information

Highways, transport , street lighting

01905 765765

For general information

School admissions

01905 765765

For general information

School transport 01905 765765 For general information

To find information on any other council services, please use the search facility on this site. Alternatively you can find further assistance using the contact us facility.

 *Pre Booked appointment: if you wish to see and advisor about a Council tax or benefit enquiry, in the first instance please call 03004 560560 and you will be able to speak with a specialist who will provide assistance, if you still need to see an advisor an appointment will be booked for you.

Automated payment line: 0300 333 9942

Opening times

Day

Opening Times

Monday

9:00am - 5.00pm

Tuesday

9:00am - 5.00pm

Wednesday

9:30am - 5.00pm

Thursday

9:00am - 5.00pm

Friday

9:00am - 5.00pm

Closed weekends and public bank holidays.

Where are we

Worcester Customer Service Centre

The Hive
Sawmill Walk
The Butts
Worcester
WR1 3PB

And the small print…

The Customer Service Advisors have access to a variety of IT systems to assist them. Data protection, security and confidentiality are complied with at all times. Customer information is updated where appropriate. Private interview rooms are available on request and can also be pre-booked.

We can provide this information in other formats too

This leaflet can be made available in large print, Braille, PC disc and audio tape on request. Call 01905 722 230 or minicom (text telephone for the hearing impaired) 01905 722 156 for your copy.