Domestic Refuse Collection

Our service to you

Worcester City Council is responsible for the collection of all municipal waste. Waste disposal is carried out in partnership with Worcestershire County Council. The Municipal Waste Management Strategy for Herefordshire & Worcestershire sets out the objectives of the two counties.

An alternate week wheelie bin scheme is operated in Worcester.

How the wheelie bin scheme works

Our policy for most properties is that two wheelie bins are provided and that they are emptied on alternate weeks. The general waste bin (190ltr black) is collected one week, the recyclable waste bin (240ltr green) the next week and so on. This means that each type of waste needs to be safely stored in the appropriate bin for two weeks.

View the 2014 Collection Calendar

Some households may not be able to have either or both wheelie bins. Those situations are assessed by the Council and the household may need to use sacks but on alternate weeks.

We collect domestic waste and recyclables on 4 days per week; Tuesday to Friday. The collection service operates between 7.00 and 16.45. Different arrangements apply at Easter and Christmas/New Year which are announced on this website.

Householders are asked to place refuse (sacks or wheelie bins depending on which scheme you are on) at the front edge of the property on the day of collection by 7.00am. Please note that your refuse should ALWAYS be placed out by 7.00am on your day of collection.

The refuse should be on your property and not positioned on the public highway where it could cause an obstruction. However, where there is no front edge to the property, you are allowed to place refuse, in a safe position, on the footpath on the day of collection. Bins stored at the rear of properties should be brought round to the front.

If you use a communal bin store (shared by 3 or more properties), we will collect from that bin store. Where you have your own bin store (1 or 2 properties), you will still be required to place your refuse out on the front edge of your property. For flats without communal bin stores (inc. upper floors), residents should take their refuse to the ground floor and place it at the front edge of the property. Refuse should not be left loose in bin stores but placed in the appropriate bin ready for collection.

If you are late or forget to place out your refuse, or if you are away from home on the day of collection, then please store it until the next collection. Refuse should not be left out in advance of the collection day as this could cause a health hazard. Occasionally, collection times can vary due to traffic, roadworks or breakdowns so the teams may take a different route. Therefore, householders should ensure their refuse or recycling is placed out by 7.00 on the day of collection. We cannot return to collect your refuse if you have placed it out after the vehicle has been.

Food waste in the black bins should be wrapped or contained within a bag. This will help keep the bin clean and reduce the potential for smells.

Recyclable materials should be placed loose into the green bin. As these materials should be clean, they will not create smells or a mess within the green bin.

View the recyclables that can be placed in the green wheelie bin.

Householders who decide not to use the Councilís refuse collection services can take their refuse/recycling to a household waste site.

If you are a landlord, a housing association, managing agent or developer for properties in Worcester and you are not on our wheelie bin scheme please contact us so that we can discuss your circumstances with you.

View our guidance notes for developers and landowners on the wheelie bin scheme

Properties on a sack collection

There are a number of properties that are not able to have wheelie bins and will remain on a sack collection. If your property is on sacks then you can request to have wheelie bins for the storage of sacks until collection day. Black sacks are supplied to these households in rolls of 52, once per year, usually in October. Sacks are delivered to an appropriate location on the edge of the property or in the bin store as appropriate.

On the alternate week scheme, properties are allowed to place out a maximum of FOUR black sacks per collection but any number of green recycling sacks.

Information about what can be recycled in the green sacks.

I need help moving my wheelie bin or sacks

Householders can apply for assited collection if they require help to move their wheelie bins or sacks due to an infirmity. An assisted collection is NOT available for opting out of wheelie bins in favour of sacks.

Request help placing out bins or sacks.

Bulky household waste collections

Large domestic items must not be placed in the bins. These items can be collected by the Council via a chargeable service booked at Customer Service Centre or alternatively they can be taken by the householder to one of the household recycling sites. Large items include furniture, white goods, mattresses, bags of garden waste or DIY rubble, rolls of carpet or any item that is not suitable to be compacted in the refuse lorry.

Request a bulky waste collection service.

Contacts

Worcestershire Hub Tel: 01905 722233

Fax: 01905 722149

E-mail: customerservicecentre@worcester.gov.uk

You can call in to the Customer Service Centre.

If you would like to write to us, our postal address is on the City Council Contact Page