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We operate a commercial waste collection service for businesses within Worcester City. The service is chargeable because your business rates do not include the removal of waste.

We can collect sacks provided by you, empty your wheelie bins or empty wheelie bins supplied by us.

Wheelie bins supplied by us are free of charge but remain the property of Worcester City Council. They should be stored safely on your site for the duration of the contract. Any damage to our bins caused whilst in your care will incur a charge for repair or replacement.

We offer 3 different sizes of bin for commercial purposes:

Bin Size	Width (mm)	Depth (mm)	Height (mm)
240 litre	580	740	1100
360 litre	665	880	1100
1100 litre	1260	990	1370

We are unable to collect certain types of waste such as electrical, clinical or other hazardous items in with the normal waste. However we may be able to advise you on where to dispose of hazardous wastes or we can arrange special collections.

Further information about the management of waste can be found at http://www.environment-agency.gov.uk/subjects/waste/

We do not offer a commercial recycling service at the moment. We expect the government to expand recycling to cover the commercial sector in due course.

Under the Environmental Protection Act 1990, persons have a duty of care to take full responsibility for the safe storage and disposal of their waste. All businesses will be required to complete a Duty of Care – Controlled Waste Transfer Note which describes the waste to be transferred, how it is contained and who is the holder of the waste. The waste must be contained in either bags or bins or bundled up as in the case of cardboard so that no spillage can occur.

The Waste Transfer Note must be completed annually and copies kept by both parties.

A contract form will be completed before the commencement of waste collections. The contract will state your company details and specify how many sacks or bins are collected per week.

During the contract period, any one-off extra quantities placed out will be collected and charged for accordingly.

If you are interested in finding out how much the service will cost, please contact us with your requirements and we’ll provide you with a fully inclusive quote.

Invoices are sent quarterly in advance and in some circumstances, where one-off collections are requested or the quantity to be collected changes, charges are made monthly.

Bank holiday changes to service

Click here for Bank Holiday information

Contacts

Telephone: 01905 752982 (direct line)  

E-mail: customerservicecentre@worcester.gov.uk

E-form: see below

You can call in to the Customer Service Centre in Farrier Street .

If you would like to write to us, our postal address is on the City Council Contact Page.

 

To send us a commercial waste enquiry via the website, please complete the form below:

Name:

Address:

Postcode:

Telephone number:

Mobile number:

Fax number:

E-mail address:

Your enquiry:

Thank you for your enquiry. .