Council: Supplier Payments over £250

Supplier Payments over £250

As part of our commitment to providing financial transparency, Worcester City Council will publish individual payments to suppliers with a value of £250 (previously £500) and over on our website.

The reports listed below are in month order, in 'pdf' format for general viewing and in machine readable 'csv' format, and are made available under the Open Government Licence.

The council is committed to providing information in accordance with national guidelines. The process is being reviewed and improved for future datasets. If you have any queries, please contact us using our enquiry form for payments over £250.

Payment Period

CSV

PDF

April 2012

Payments April 2012.csv

Payments April 2012.pdf

May 2012

Payments May 2012.csv

Payments May 2012.pdf

June 2012

Payments June 2012.csv

Payments June 2012.pdf

July 2012

Payments July 2012.csv

Payments July 2012.pdf

August 2012

Payments August 2012.csv

Payments August 2012.pdf

September 2012

Payments September 2012.csv

Payments September 2012.pdf

October 2012

Payments October 2012.csv

Payments October 2012.pdf

November 2012

Payments November 2012.csv

Payments November 2012.pdf

December 2012

Payments December 2012.csv

Payments December 2012.pdf

January 2013

Payments January 2013.csv

Payments January 2013.pdf

February 2013

Payments February 2013.csv

Payments February 2013.pdf

March 2013

Payments March 2013.csv

Payments March 2013.pdf

April 2013

Payments April 2013.csv

Payments April 2013.pdf

May 2013

Payments May 2013.csv

Payments May 2013.pdf

June 2013

Payments June 2013.csv

Payments June 2013.pdf

July 2013

Payments July 2013.csv

Payments July 2013.pdf

August 2013

Payments August 2013.csv

Payments August 2013.pdf

September 2013

Payments September 2013.csv

Payments September.pdf

October 2013

Payments October 2013.csv

Payments October 2013.pdf

November 2013

Payments November 2013.csv

Payments November 2013.pdf

December 2013

Payments December 2013.csv

Payments December 2013.pdf

January 2014

Payments January 2014.csv

Payments January 2014.pdf

February 2014

Payments February 2014.csv

Payments February 2014.pdf

March 2014 Payments March 2014.csv Payments March 2014.pdf
April 2014 Payments April 2014.csv Payments April 2014.pdf
May 2014 Payments May 2014.csv Payments May 2014.pdf
June 2014 Payments June 2014.csv Payments June 2014.pdf
July 2014 Payments July 2014.csv Payments July 2014.pdf
August 2014 Payments August 2014.csv Payments August 2014.pdf
September 2014 Payments September 2014.csv Payments September 2014.pdf
October 2014 Payments October 2014.csv Payments October 2014.pdf
November 2014 Payments November 2014.csv Payments November 2014.pdf
December 2014 Payments December 2014.csv Payments December 2014.pdf
January 2015 Payments January 2015.csv Payments January 2015.pdf
February 2015 Payments February 2015.csv Payments February 2015.pdf
March 2015 Payments March 2015.csv Payments March 2015.pdf
April 2015 Payments April 2015.csv Payments April 2015.pdf
May 2015 Payments May 2015.csv Payments May 2015.pdf
June 2015 Payments June 2015.csv Payments June 2015.pdf
July 2015 Payments July 2015.csv Payments July 2015.pdf
August 2015 Payments August 2015.csv Payments August 2015.pdf
September 2015 Payments September 2015.csv Payments September 2015.pdf
October 2015 Payments October 2015.csv Payments October 2015.pdf
November 2015 Payments November 2015.csv Payments November 2015.pdf
December 2015 Payments December 2015.csv Payments December 2015.pdf
January 2016 Payments January 2016.csv Payments January 2016.pdf
February 2016 Payments February 2016.csv Payments February 2016.pdf
March 2016 Payments March 2016.csv Payments March 2016.pdf
April 2016 Payments April 2016.csv Payments April 2016.pdf
May 2016 Payments May 2016.csv Payments May 2016.pdf
June 2016 Payments June 2016.csv Payments June 2016.pdf
July 2016 Payments July 2016.csv Payments July 2016.pdf
August 2016 Payments August 2016.csv Payments August 2016.pdf
September 2016 Payments September 2016.csv Payments September 2016.pdf
October 2016 Payments October 2016.csv Payments October 2016.pdf
November 2016 Payments November 2016.csv Payments November 2016.pdf

 

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Sport : New Swimming Pool

A new swimming pool for Worcester

Worcester's new swimming pool, opening January 2017, will give a massive boost to the city of Worcester’s sporting credentials and guarantee it will become an important new destination for regional competition-level swimming.

The £10.5 million revamp of Perdiswell Leisure Centre has as its centrepiece a new eight-lane 25-metre competition standard pool designed to attract everyone from casual swimmers to Olympic and Paralympic champions.

Supported by a £2m grant from Sport England, the pool and other fitness facilities at the leisure centre represent a significant investment by Worcester City Council to create a healthy and active city.

The main eight-lane main poolmeasures 25 metres by 17 metres and boasts poolside seating for 284 spectators with a further 118 seats around the poolside for swimmers.

Spectator area overlooking the main pool

Fully accessible for people of all abilities, it is a major new sports and leisure facility that is suitable for regional competitions and will put Worcester on the swimming map.

The dazzling new Perdiswell pool hall also boasts an 18x10 metre teaching pool with a movable floor – a fantastic new facility for learners and other swimmers.

Training Pool with movable floor

A new gym and spin/fitness studio are opening as part of the wider refurbishment of Perdiswell Leisure Centre, complementing the recently revamped sports hall. 

Sport England’s Strategic Facilities Fund has invested £2 million of National Lottery funding in the leisure centre. The funding recognises the importance of the new pool in developing Worcester as a vibrant sporting city.

Main swimming pool

The new main swimming pool

Exciting new features

  • 25 x 17m eight lane main pool, depth of 1-2n
  • 18 x 10m teaching pool with moveable floor
  • Facilities for disabled people, including Pool Pod hoists
  • Pool Hall seating for 284 spectators
  • Large fitness gym with 110-120 stations
  • Spin Studio with 25 bikes
  • Fully refurbished 8-court Sports Hall
  • Sports Hall seating for 100 spectators
  • 3 separate Fitness Studios
  • 2 Teaching Rooms

Book for Perdiswell Leisure Centre now.

See the new pool being built

Partnership

Additional funding for the scheme is being provided by the Heart of Worcestershire College, which will benefit from access to and extensive use of a number of facilities during term time including half of the sports hall, studios and new dedicated classrooms.

The facilities have been designed with full input from funders and partner and stakeholder organisations including Sport England, The County Sports Partnership, Heart of Worcestershire College, The Amateur Swimming Association, Worcester Swimming Club, and Disability Sport Worcester.

The new pool has been built by Worcestershire-based developer Speller Metcalfe and is operated by Freedom Leisure, which has been awarded a 10-year contract to manage all the Council’s sport and leisure centres.

New swimming pool - facts & figures

  • The temperature in the main pool is 29-30 Celsius, and 31 Celsius in the teaching pool. The air in the main pool hall is maintained at 32 Celsius, to ensure the water doesn’t feel too cool for swimmers.
  • 136 swimmers can use the main pool at one time; in the teaching pool it’s 82.
  • There are 284 tiered seats for spectators and 118 poolside seats for competitors.
  • The teaching pool’s movable floor can move from surface level to a depth of two meters in exactly six minutes and two seconds, using a hydraulic system.
  • Both pools feature Pool Pods, funded by Disability Sport Worcester, that allow people with disabilities to easily lower themselves into the water (assistance is available if needed). They work with specialised water-proof wheelchairs, available in the Changing Village or poolside, and are operated by wristbands obtained at reception.
  • 35,074 tiles have been used in the pool hall. Placed end-to-end, they would stretch 8.5km (5.2 miles).
  • The main pool holds 575,000 litres of water, the teaching pool hold 486,000. That’s a total of 1,061,000 litres.
  • The Changing Village is a state of the art area for you to get ready for your swim, with single, double and family cubicles, plus facilities for disabled people and those with carers. The Changing Village can accommodate up to 104 users (not including the disabled facilities) and features 135 lockers.
  • An open shower in the Changing Village can accommodate six people, and another four private shower cubicles are available. Poolside, there are six pre/post-swim showers.
  • Braille information is included on door signs throughout the leisure centre. Hearing loops are in place to support deaf visitors. The centre’s signage also uses a colour-coding system designed to help people with dementia.
  • “Poolview” technology automatically detects if a swimmer gets into trouble in the pool and sends an alert to a lifeguard.
  • Two lifeguards will normally be on duty, with more at busier times.
  • The pool hall is lit with low energy LED lighting, mounted on the walls and angled to give balanced coverage of the pool without causing glare and reflections.
  • Construction of the pool began in November 2015 and took 270 working days (54 weeks). It took 755 people to build the pool and the extended leisure centre.
  • Art work by children from three Worcester schools - Perdiswell Primary, Tudor Grange Academy and RGS (Royal Grammar School Worcester) – is featured on the 30 metre-wide window in the pool hall (which helps to reduce glare on sunny days) and on a hanging cube in the reception foyer. The designs were developed with Eric Klein Velderman of the Cantoo design agency.
  • An acoustic banner in the reception foyer features artwork with images of the history of Worcester and the Perdiswell area.
  • A Costa café in the foyer has 52 seats, some overlooking the pool.
  • The pool is open Monday-Friday- 6am to 10pm; Saturday-Sunday- 7am to 8pm. 
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Park's Events

Park events

Whatever the season there’s always something going on in our parks and nature reserves, from local regular community events to large annual city-wide events such as the Worcester Show.

To be the first to know about up-coming events, activities and attractions at the parks in Worcester, sign up to our mailing list or follow Worcester Parks on Facebook!

Forthcoming park events

Gheluvelt Park Splashpad

Please see specific opening times below.

Period

Opening Times

April - May

11:00 - 16:00 everyday

June to August

11:00 - 18:00 every day

September 11:00 - 18:00 every day
1 October - 31 March CLOSED

Gheluvelt Riverside Healthy Walk - Gheluvelt Park

*Change of Meeting point in December 2016*

When: Every Friday at 10:30 - 12:00 
Where: December 23 and 30 2016 - Meet at the Sons of Rest building in Gheluvelt Park (Pump House Environment Centre closed)
Walk Length: Walks will vary each week averaging 4.5 miles and taking approx. 1 hr 30 mins

These walks continue over Christmas and New Year, but on 23rd and 30th December 2016, please meet at the Sons of Rest building near the Lavender Road entrance to the Park.

  • Enjoy a walk through the city's parks. Everyone welcome!
  • If it's your first time on this walk please arrive 5 or 10 minutes early to sign in. Thanks!
  • Please wear sturdy footwear and outdoor clothes.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

Swanning About at Half Term

When: Thursday 23rd February, 10am to 12noon
Where: Pump House Environment Centre, Gheluvelt Park
Cost: Free

Join us in Gheluvelt Park to meet Marilyn from the Swan Food Project in Worcester. Find out about how swans grow and feed, craft your own swan and design a poster for the park. Event aimed at children aged 5+.

Numbers are limited so BOOKING ESSENTIAL.

Please bring a toilet roll for crafting and wear weather appropriate clothing as we’ll be spending time outside.

Swan Sanctuary Working Parties

When: 3rd Wednesday of the month, 10:00 – 12:30 (NO Working Party DECEMBER 2016) 18 January, 15 February, 15 March 2017
Where: Meet at the north end of Bromwich Parade, near the main road bridge.
Cost: FREE

Join Swan Food Project volunteers to help with various practical tasks to help the swans and other wildlife. Tasks could include cleaning & weeding the bridge steps and boathouse steps, trimming shrubs to give swans safer & easier access to river. Those who wish to can stay after coffee to help with the swan feeding at 12:30, which would take about 30 minutes. Tools provided.

For more information contact Marilyn McCarthy placeofpeace@tiscali.co.uk or greenspaceevents@worcester.gov.uk

Friends of St Peter’s Parks – Fruit Orchard Creation!

When: Thursday 19th January 2016 10:30 – 13:00
Where: Meet on site in Battenhall Park near the play area.
Cost: FREE!

The Friends Group are beginning an exiting project to plant a fruit tree orchard in Battenhall Park, St Peter’s. This will include installing a Chestnut Paling fence and planting 12 semi-mature Fruit Trees.  All PPE provided but please wear appropriate clothing and footwear. Tea and biscuits for all volunteers!

No need to book, just turn up on the day.

For more information contact greenspaceevents@worcester.gov.uk

Regular events

LivFit Fitness Camps

When: *New times from September* Mondays, Wednesdays and Fridays 9:30am and 6:30pm, Saturdays 9:00am
Where: Diglis Playing Fields
Cost: £5 per session, first session free

Booking recommended. Contact train@livfitness.co.uk or 07984630764 to book your spot. More information on Facebook.

Fort Royal and Commandery Healthy Walk

When: Every Tuesday 10:30 - 11:30
Where: Meet in the Commandery Shop
Walk Length: Walks will vary each week averaging 1 hour but always start and finish at the Commandery.

Enjoy a walk through some of the City's green spaces and enjoy a well earned cuppa at the end. Everyone welcome!

If it’s your first time on this walk please arrive 5 or 10 mins early to sign in. Thanks!
Supported by the Worcestershire Walking Network. Information about other local health walk groups on the Walking For Health website.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

Train Commando Fitness

When: Tuesday and Saturday mornings 9:00 – 10:00
Where: Gheluvelt Park, meet near the Pump House
Cost: £5 per session, first session free

Outdoor fitness sessions suitable for all ages and abilities.
More information at Train Commando website or contact James on 07714 283758.

Friends of Warndon Villages – Volunteer days

When: Fourth Tuesday of each month 10:30 – 13:00
27 September, 25 October, 22 November
Where: New volunteers meet at 10am at Lyppard Hub, Warndon Villages.
Cost: FREE!

The Friends of Warndon Villages Group are venturing into new and exciting projects to completely overhaul selected green spaces in Warndon Villages. This will includes a range of practical tasks as identified by the group. All tools and equipment provided, just bring appropriate clothing and boots.

Drinks and biscuits for all willing volunteers!

No need to book, just turn up on the day.

For more information contact greenspaceevents@worcester.gov.uk
Friends of Warndon Villages on Facebook.

Swan Sanctuary Working Parties

When: Third Wednesday of the month, 10:00 – 12:30
21 September, 19 October, 16 November
Where: Meet at the north end of Bromwich Parade, near the main road bridge.
Cost: FREE

Join Swan Food Project volunteers to help with various practical tasks to help the swans and other wildlife. Tasks could include cleaning and weeding the bridge steps and boathouse steps, trimming shrubs to give swans safer and easier access to the river. Those who wish to can stay after coffee to help with the swan feeding at 12:30, which would take about 30 minutes. Tools provided.

For more information email Marilyn McCarthy or greenspaceevents@worcester.gov.uk
Book online

Warndon Healthy Walk

When: Every Thursday at 10:30am - 12noon
Where: Meet at Warndon Communtiy Centre (Shap Dr)
Walk Length Length: approx 2 miles / 45 mins
Shorter walk: (under 30min) On the second Thursday of each month

Please wear sturdy footwear and outdoor clothes. If it's your first time on this walk please arrive 5 or 10 minutes early to sign in. Thanks!

Supported by the Worcestershire Walking Network. Information about other local health walk groups on the Walking For Health website.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

Fort Royal Gardening Group

When: First Thursday of the month, 10:00 – 12:30
Where: Fort Royal Park & Commandery Gardens
Cost: FREE

Join the Park Keeper and a friendly group of volunteers to look after the Commandery Gardens and Fort Royal Park. Share skills and knowledge with like-minded people while carrying out tasks such as weeding, sowing, planting vegetables and bedding plants, followed by a cup of tea. No experience needed, tools and gloves provided, please wear sturdy footwear and outdoor clothes. Meet in the Commandery Shop.

For more information email greenspaceevents@worcester.gov.uk

Friends of St. Peter’s Parks - Volunteer Days

When: First Thursday of every Month, 10:30 – 13:30
Where: Various locations within St. Peters Parish
Cost: FREE

The Parish of St Peter's wants to enhance the use of its many open spaces. Volunteer days are held on the first Thursday of every month. The work is a mix of seasonal practical work and community engagement projects. Tools and gloves provided, please wear suitable clothes for the weather and sturdy footwear. Drinks are provided but don't forget your lunch!

Please see individual events near to the date for details.

Booking is not essential but recommended. Book online

For more information email greenspaceevents@worcester.gov.uk or phone 01905 752960

Gheluvelt Riverside Healthy Walk - Gheluvelt Park

When: Every Friday at 10:30 - 12:00
Where: Meet at the Pump House Environment Centre every Friday
Walk Length: Walks will vary each week averaging 4.5 miles and taking approx. 1 hr 30 mins

Enjoy a walk through the city's parks. We always start and finish at the Pump House. Everyone welcome! If it's your first time on this walk please arrive 5 or 10 minutes early to sign in. Thanks!

Please wear sturdy footwear and outdoor clothes. Refreshments available at the Pump House.

Supported by the Worcestershire Walking Network. Information about other local health walk groups.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

Kids Run Free

When: First Saturday of each month, 8:45 – 10:00
1 October, 5 November, 3 December
Where: King George V Playing Fields (Brickfields Park)
Cost: FREE

Kids Run Free is a charity which organises regular running events for children aged 0-16. Their mission is to support children to realise their potential through sport, helping them to become happier, healthier and more confident. The events are based on personal achievement rather than competition.

For more information and to register visit the Kids Run Free website.

Trotshill Orchard Group – Volunteer days

When: Third Saturday of most months 10:00 – 13:00
(15 October – Apple Pressing at LYPPARD HUB 11:00 – 15:00), 19 November
Where: Meet at 10am on site, end of Trotshill Lane East, Warndon Villages.
Cost: FREE!

The Trotshill Orchard Group continues to successfully manage and enhance a stunning Fruit Tree Orchard located on Trotshill Lane East in Warndon Villages. This work includes a range of practical tasks as identified by the group. All tools and equipment provided, just bring appropriate clothing and boots. Drinks and biscuits for all willing volunteers! No need to book, just turn up on the day.

For more information contact greenspaceevents@worcester.gov.uk
 

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Freedom of Information: Business Rates

Business Rates Datasets

Worcester City Council receives regular FOI requests for information about business properties in the council's area.  As many of these requests are for similar information we are now making the following commonly requested data available:

  1. All business properties in Worcester City
  2. Empty Properties
  3. Properties receiving Charitable or Rural Rate Relief
  4. Properties receiving Small Business Rate Relief
  5. Properties receiving Retail Relief
  6. New accounts in the previous 3 months
  7. Accounts with credit balances

Each set of data will be updated in January, April, July and October each year.

Notes about the data

  • The ratepayers name and correspondence address will only be shown for companies and other organisations. If the ratepayer is a person those fields will be blank as required by Data Protection rules.
  • The ratepayer is responsible for paying the rates but may not be the owner of the property. You can find out who owns a property from the Land Registry
  • Our property reference number is also used by the Valuation Office  Agency (VOA) which values property for rating purposes on behalf of the government. You can find more information about the valuation of a property, including previous rateable values, by using the property reference number on the VOA website
  • We do not disclose account reference numbers as they are personal to the ratepayer and are used to confirm identity.

All Business Properties

This list includes all properties in the Worcester City Council area that are subject to business rates. The data includes property reference and address, ratepayers name and correspondence address, date the ratepayer became liable, rateable value and description.

This list also contains an indicator showing whether the property appears in any of the other lists.

Period PDF CSV
2016-17 Quarter 3 All business properties.pdf All business properties.csv
2016-17 Quarter 2 All business properties.pdf All business properties.csv
2016-17 Quarter 1 All business properties.pdf All business properties.csv
2015-16 - Quarter 4 All business properties.pdf All business properties.csv

Empty Properties

This list includes all business properties that are empty. The data includes the date the property became empty and the exemption type (if applicable). Business rates are not charged for the first 3 months that a property is empty or the first 6 months if it is industrial. After that full rates are payable unless the property is exempt.

Period PDF CSV
2016-17 Quarter 3 Empty Properties.pdf Empty Properties.csv
2016-17 Quarter 2 Empty Properties.pdf Empty Properties.csv
2016-17 Quarter 1 Empty Properties.pdf Empty Properties.csv
2015-16 - Quarter 4 Empty Properties.pdf Empty Properties.csv

Charitable and Rural Rate Relief

This list includes properties where the ratepayer is receiving mandatory or discretionary charitable rate relief or rural rate relief. The data includes the type of relief and the percentage awarded.

Period PDF CSV
2016-17 Quarter 3 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2016-17 Quarter 2 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2016-17 Quarter 1 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2015-16 - Quarter 4 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv

Small Business Rate Relief

This list includes all properties where the ratepayer receives small business rate relief. The data includes the amount of relief awarded.

Period PDF CSV
2016-17 Quarter 3 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2016-17 Quarter 2 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2016-17 - Quarter 1 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2015-16 - Quarter 4 Small Business Rate Relief.pdf Small Business Rate Relief.csv

Retail Relief

This list includes all properties where the ratepayer receives retail relief. This relief can be given to properties with a rateable value of £50,000 or less that are used for retail purposes. The data includes the amount of relief awarded.

Please note - we no longer offer retail relief from Quarter 1 2016-2017.

Period PDF CSV
2015-16 - Quarter 4 Retail Relief.pdf Retail Relief.csv

New accounts per quarter

This list includes all properties where the ratepayer became liable from a date in the previous quarter. For example, the data published in July will include properties where the ratepayer became liable in April, May or June. The data includes the liability start date.

Period PDF CSV
2016-17 - Quarter 3 New accounts.pdf New accounts.csv
2016-17 - Quarter 2 New accounts.pdf New accounts.csv
2016-17 - Quarter 1 New accounts.pdf New accounts.csv
2015-16 - Quarter 4 New accounts.pdf New accounts.csv

Accounts in Credit

This list includes accounts that have a credit balance. The data includes the credit amount and the financial year it relates to. If you think you are entitled to an amount in this list you will need to provide proof of your entitlement and your bank account details to enable a refund to be made.

Period PDF CSV
2016-17 - Quarter 3 Accounts in Credit.pdf Accounts in Credit.csv
2016-17 - Quarter 2 Accounts in Credit.pdf Accounts in Credit.csv
2016-17 - Quarter 1 Accounts in Credit.pdf Accounts in Credit.csv
2015-16 - Quarter 4 Accounts in Credit.pdf Accounts in Credit.csv

If the data you require is not included in these lists you should send an FOI request to foi@worcester.gov.uk

 

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Benefits-Discretionary Housing Payments

Discretionary Housing Payments

To apply for discretionary housing payment, you must:

  •     be receiving Housing Benefit,  or
  •     be in receipt of Universal Credit with a Housing Costs element

If the benefit payment amount does not cover your total rent, then you can apply for this additional payment.

Discretionary housing payments are not payments of housing benefit and there is only a certain amount of money available each year so it's important that you make your claim as soon as possible.

You can apply for discretionary housing payment by downloading and completing the discretionary housing payment form. Or you can get a form at our Customer Service Centre at:

The Hive
Sawmill Walk
The Butts
Worcester WR1 3PB

Alternatively, call 03004 560560 and ask for a form to be sent to you.

We aim to deal with your claim within 28 days.
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Business Rates: Flood related queries

Flood Related Business Rate Queries

You could be eligible for three months business rate relief due to flooding if the following applies for any day between 1 December 2013 and 31 March 2014:-

  1. The rateable property has been flooded in whole or in part as a result of adverse weather conditions; and
  2. On that day, as a result of the flooding at the rateable property the business activity undertaken at the rateable property was adversely affected; and
  3. The rateable value of the rateable property on that day was less than £10m

If you need further information for businesses affected by the recent floods please visit Worcestershire Business Central website

Call us

Phone: 03004 560 560 
Email: businessrates@southworcestershirerevenues.gov.uk

Write to us

South Worcestershire Revenues and Benefits Shared Services, PO Box 11, Pershore, WR10 1PU.

Other help available

'Repair and Renew' flood defence grant

Residential and business properties which suffered flooding of habitable or business critical areas in the recent flood event (between 01/12/13 and 31/3/14) are eligible for a grant of up to £5,000 for flood resilience and flood resistance measures. These measures are intended to either prevent future flooding or minimise the damage caused by a flood.         

The Council will be in discussion with residents and businesses to establish what measures will be appropriate and if community applications will be most effective. We will then discuss the application process with you, with support available if required to organise the works.

If we have not been in contact with you and you suffered flooding of habitable rooms or a business critical area, please contact us:

Residential – Nicola Matthews, 01905 722250 nicola.matthews@worcester.gov.uk

Business – Bev Kittle, 01905 722554, bev.kittle@worcester.gov.uk

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Customer Service Centre

Worcestershire Hub Customer Service Centre

The Worcestershire Hub is working to make it easier for you to access a range of services. Customer services provide access to County Council and Worcester City Council services.

Online Service / Description

By Phone

In person at The Hive

Payments for council services

01905 722233

By Payment kiosk

Automated payment line

0300 333 9942

By Payment kiosk

Benefits

03004 560560

* Pre booked appointment

Council tax

03004 560560

* Pre booked appointment

Business rates

03004 560560

* Pre booked appointment

Planning

01905 722233

For general information

Building control

01684 862223

For general Information

Housing advice

01905 722589

For general information

Refuse collection

Refuse collection - Self Service

01905 722233

For general information

Parking

01905 722233

PCN payments via Kiosk

Blue Badge Applications

01905 722233

Paper applications forms for collection

Concessionary Fares

01905 722233

For general information

Registrar , Births , Deaths and Marriages

0845 6032859

For general information

Highways, transport , street lighting

01905 765765

For general information

School admissions

01905 765765

For general information

School transport 01905 765765 For general information

To find information on any other council services, please use the search facility on this site. Alternatively you can find further assistance using the contact us facility.

 *Pre Booked appointment: if you wish to see and advisor about a Council tax or benefit enquiry, in the first instance please call 03004 560560 and you will be able to speak with a specialist who will provide assistance, if you still need to see an advisor an appointment will be booked for you.

Automated payment line: 0300 333 9942

Opening times

Day

Opening Times

Monday

9:00am - 5.00pm

Tuesday

9:00am - 5.00pm

Wednesday

9:30am - 5.00pm

Thursday

9:00am - 5.00pm

Friday

9:00am - 5.00pm

Closed weekends and public bank holidays.

Where are we

Worcester Customer Service Centre

The Hive
Sawmill Walk
The Butts
Worcester
WR1 3PB

And the small print…

The Customer Service Advisors have access to a variety of IT systems to assist them. Data protection, security and confidentiality are complied with at all times. Customer information is updated where appropriate. Private interview rooms are available on request and can also be pre-booked.

We can provide this information in other formats too

This leaflet can be made available in large print, Braille, PC disc and audio tape on request. Call 01905 722 230 or minicom (text telephone for the hearing impaired) 01905 722 156 for your copy.

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Benefits - Contact Us

Enquiries About Your Bill or Benefit

If you have any questions about your Council Tax or Non-Domestic Rate bills, or Council Tax Support or Housing Benefit please:

Telephone:

  • 03004 560 560   for Council Tax, Business Rates, Housing Benefit & Council Tax Support.

Monday-Friday 9am to 5pm.

Please note: calls may be recorded for Training and Monitoring purposes.

E-mail:

Write to: 

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

Visit

Alternatively you can visit our Customer Service Centre at:

Customer Service Centre
The Hive
Sawmill Walk
The Butts
Worcester WR1 3PB

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Business Rates - Contact Us

Enquiries about your bill or benefit

If you have any questions about your Council Tax or Non-Domestic Rate bills, or Council Tax Support or Housing Benefit please:

Telephone:

  • 0300 4560560   for Council Tax
  • 0300 4560560   for Business Rates  
  • 0300 4560560   for Housing Benefit or Council Tax Support    

Monday - Friday 9am to 5pm.

Please note: calls may be recorded for Training and Monitoring purposes.

E-mail:

Write to: 

South Worcestershire Revenues and Benefits Shared Services, PO Box 11, Pershore, WR10 1PU

Alternatively you can visit our contact centre at

Customer Service Centre
The Hive
Sawmill Walk
The Butts
Worcester WR1 3PB

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Contact Us

Contacting The Council

Telephone our call centre

Telephone: 01905 722233

Emergency out of hours: 01562 733178

Visit in person

We operate an appointment only based system. Appointments can be booked at The Hive in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.

Worcestershire Hub Customer Service Centre
The Hive,
Sawmill Walk,
The Butts,
Worcester,
WR1 3PB

Postal address

Worcester City Council

The Guildhall
High Street
Worcester
WR1 2EY

Other ways to contact us

Before you contact us by phone or email, you may find the information you need on our website.

Street care & maintenance

Highways, potholes, street lighting  or other highway issues  
Dog fouling  
Street litter & overflowing bins  
Fly tipping  
Abandoned vehicles  
Other street care & maintenance enquiries  

Parking & parking fines

Pay a parking fine or appeal  
Parking in Worcester  
Blue badge parking  

Business Rates, Council Tax and Housing Benefit

Business Rates businessrates@southworcestershirerevenues.gov.uk
Council Tax revenues@southworcestershirerevenues.gov.uk
Housing Benefit & Council Tax Support benefits@southworcestershirerevenues.gov.uk

Planning

Planning enquiries  
Weekly lists of applications & decisions  

Elections and voter registration

Elections electoralservices@worcester.gov.uk
Register to vote  

Refuse and recycling

Missed bin collections  
Find you bin collection day  
Public Bank Holiday bin collections  
Garden waste collections  
Bulky waste collections  
Commercial waste collections  

Trading Standards and Environmental Health

Trading Standards wrsenquiries@worcsregservices.gov.uk

Pollution
(including air quality, contaminated land,

hazardous substances etc)

wrsenquiries@worcsregservices.gov.uk
Nuisances
(including noise, smoke, light, dust etc)
wrsenquiries@worcsregservices.gov.uk
Food standards & safety wrsenquiries@worcsregservices.gov.uk
Pest control wrsenquiries@worcsregservices.gov.uk
Licensing wrsenquiries@worcsregservices.gov.uk

Freedom of Information (FOI) requests

Freedom of Information (FOI) & Access to information foi@worcester.gov.uk

Feedback and complaints

General contact form

If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.

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