Private Rented Sector - Tenant Advice

What if my landlord wants entry to the property?

There is an implied term in tenancy agreements, under the Rent Act 1977 and the Housing Act 1988, that the tenant will let the landlord have access to the property and all reasonable facilities to carry out repairs which the landlord is entitled to do.

The landlord or agent are entitled to carry out periodic tenancy inspections. The landlord or agent authorised by the tenant, at reasonable times of the day, can enter the property to inspect its condition and state of repair. They must give the tenant at least 24 hours notice in writing before they carry out such an inspection.

Relationship breakdown

If you are currently going through a relationship breakdown then it is important that you understand your housing rights. If your name is on the tenancy agreement then you will have rights to remain at the property, if your name is not on the tenancy agreement then you should also receive housing advice. Please do not leave the accommodation without receiving advice about your rights to the property. Please check the Shelter Relationship Breakdown Tool which will advise you on your rights to a property. For further advice please see the Shelter leaflet and website. If you require legal advice please contact the Citizen Advice Bureau.

If you are experiencing domestic abuse from your partner then please visit the Domestic Abuse & Harassment page.

I can no longer afford the rent

If you have moved into a rented property and you are finding that your rent is unmanageable then you can check to see if you are entitled to any Housing Benefit to cover your rent. You can check whether you should be entitled to this by using the Housing Benefit calculator or by contacting Worcester City Council Customer Service Centre to discuss applying for Housing Benefit.

You may also wish to see if you are receiving all the benefits that you are entitled to. You can find this out by visiting the Direct Gov website. You may require some advice on debt which you can receive by contacting the National Debt Line or Citizen Advice Bureau. The Housing Advice Team are also able to help with housing advice and preventing you from losing your tenancy. Please call if you require assistance.

I have rats/fleas at my property

If you have rats/fleas at your property you should inform your landlord. Your landlord does not have a responsibility to pay for pest control services but will need to be made aware of the problem. For further information please visit the Worcester City Council Environmental Health page, or Worcestershire Regulatory Services website.

I'm being harassed by my landlord

If you feel you are being harassed by your landlord then please read this leaflet on Harassment & Illegal Eviction or, alternatively, please contact the Housing Advice Team.

Domestic Abuse & Harassment

If you are experiencing domestic abuse from your partner then please visit the Domestic Abuse & Harassment page.

House in Multiple Occupation (HMO)

If you would like more information on HMO's then please visit the House in Multiple Occupation Page.

Other Information