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The Annual Audit and Inspection Letter includes the assessment of “Use of Resources” and “Value for Money” assessments
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Good performance and improvement by the Council
The External Auditor recognised, in her letter, that the Council has made good progress in many areas. Amongst a number of positive references to performance it will be noted that:-
- Since 2004… …the Council has steadily improved, a trend which has continued in the last year. The Council’s performance in many services now compares well
- with other areas.
- Public satisfaction has been maintained and represents best quartile performance of the national indicators sampled this year, 40% showed best quartile performance (improved from 34% last year) which is better than the average of 33% achieved in district councils across the country.
- Approximately 64% of indicators improved over the year, more than the average (57 to 59%) achieved by other district councils.
- The ratings for overall satisfaction and user satisfaction with the handling of complaints have been maintained and, in the light of deteriorating performance in many other councils, both have improved their comparative position and now represents best quartile.
- The Council effectively engages with a number of partners and contributes to wider community outcomes in a number of ways…
- The value for money delivered by the Council continues to improve…
- Overall spending… …costs per head of population… … Worcester ’s comparative position has improved; it now spends less than average in its group.
- Council Tax levels, as in previous years, remain below average.
- Financial Management – the Council continues to perform well in this area.
The audit letter makes many other positive references to improvements and good performance throughout the document.
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