Ways to contact us

Before you contact us by phone or contact form, you may find the information you need on our website.

Street care & maintenance


Highways, potholes, street lighting  or other highway issues


Dog fouling


Street litter & overflowing bins


Fly tipping


Abandoned vehicles


Other street care & maintenance enquiries

 

Parking & parking fines

Pay a parking fine or appeal


Parking in Worcester


Blue badge parking

 

Business Rates, Council Tax and Housing Benefit

Business Rates This email address is being protected from spambots. You need JavaScript enabled to view it.
Council Tax This email address is being protected from spambots. You need JavaScript enabled to view it.
Housing Benefit & Council Tax Support This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Planning

Planning Enquiries


Weekly lists of applications and decisions


Building Control

 

Elections and voter registration

Elections                                    This email address is being protected from spambots. You need JavaScript enabled to view it.


Register to Vote

 

Refuse and recycling

Missed bin collections


Find your bin collection day


Public Bank Holiday bin collections


Garden waste collections


Bulky waste collections


Commercial waste collections

 

Trading Standards and Environmental Health

Trading Standards                                                                               This email address is being protected from spambots. You need JavaScript enabled to view it.


Pollution (including air quality, hazardous substances etc)                        This email address is being protected from spambots. You need JavaScript enabled to view it.


Nuisances (including noise, smoke, light, dust etc)                                  This email address is being protected from spambots. You need JavaScript enabled to view it.


Food standards & safety                                                                      This email address is being protected from spambots. You need JavaScript enabled to view it.


Licensing                                                                                           This email address is being protected from spambots. You need JavaScript enabled to view it.


Pest Control - For details on pest control contractors visit the WRS website

 

Freedom of Information (FOI) requests

Freedom of Information (FOI) & Access to information  

Feedback and complaints

Telephone our call centre

Telephone: 01905 722233

Emergency out of hours: 01562 733178

Visit in person

Day

Opening Times

Monday

9:00am - 5.00pm

Tuesday

9:00am - 5.00pm

Wednesday

9:30am - 5.00pm

Thursday

9:00am - 5.00pm

Friday

9:00am - 5.00pm

Closed weekends and public bank holidays.

We operate an appointment only based system. Appointments can be booked in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.

Customer Service Centre
89 The High Street
Worcester
WR1 2EY

Postal address

Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

General contact form

If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.