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Before you contact us by phone or contact form, you may find the information you need on our website.

Street care & maintenance

Parking & parking fines

Business Rates, Council Tax and Housing Benefit

Planning

Elections and voter registration

Refuse and recycling

Trading Standards and Environmental Health

Freedom of Information (FOI) requests

Feedback and complaints

Contacting the Council

 COVID-19: Worcester is in lockdown from 6 January 2021 and the following arrangements apply:

  • Our Customer Service Centre at 89 High Street is closed to walk-in customers. You can still telephone the council on 01905 722233.
  • Our Housing Support Centre on Trinity Street is open to walk-in customers as normal.

There are lots of ways you can contact us. We try to keep our website up to date with all the information you might need, so that you can find it at any time of the day. If you can’t find what you need, there are several options available.

Call us

You can call us on 01905 722233, 24 hours a day, seven days a week. You’ll be given the opportunity to leave a message for the service you require and one of our officers will call you back within one working day.

If your call is an emergency and you need a response outside of working hours, you can call us on 01562 733178.

Send us a message

If you’re not sure what service you need, you can complete our general contact form.

General Contact Form

Make a Council Tax payment

  • Pay your Council Tax online
  • Pay your Counil Tax by phone – call 0330 088 0680.
  • You can also pay your Council Tax and other bills at your local PayPoint shops or Post Office.

 Find the locations of all Paypoint shops. Download a list of pdf Worcester with PayPoint (786 KB) (opens as PDF)

Please note: customer payments machines are no longer available at our customer contact centres.

Visit us

Customer Service Centre - general enquiries

Address: Customer Service Centre, 89 High Street, Worcester, WR1 2EY

 COVID-19: Our Customer Service Centre at 89 High Street is closed to walk-in customers. You can still telephone the council on 01905 722233.

Day

Opening Times

Monday

9:00 - 16:00

Tuesday

9:00 - 16:00

Wednesday

9:30 - 16:00

Thursday

9:00 - 16:00

Friday

9:00 - 16:00

Closed weekends and public bank holidays.

Housing advice and appointments

Address: Housing Advice Centre, Trinity Street, Worcester, WR1 2PW

 COVID-19: Our Housing Support Centre on Trinity Street is closed to walk-in customers. You can still contact us by telephone on 01905 722233.

Day

Opening Times

Monday

10:00 -16:00

Tuesday

10:00 -16:00

Wednesday

10:00 -16:00

Thursday

10:00 -16:00

Friday

10:00 -16:00

Closed weekends and public bank holidays.

Post it to us

You can send documents marked for the attention of any officer or service to our head office at:

Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

Tell us how we did

If you want to give us some feedback following the contact you make with us, please complete this quick survey.

And the small print…

The Customer Service Advisers have access to a variety of IT systems to assist them. Data protection, security and confidentiality are complied with at all times. Customer information is updated where appropriate. Private interview rooms are available where appropriate.

We can provide this information in other formats

This information can be made available in large print, Braille, PC disc and audio tape on request. Call 01905 722 230 or minicom (text telephone for the hearing impaired) 01905 722 156 for your copy.

 

 

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