Contacting The Council

Before you contact us by phone or contact form, you may find the information you need on our website.

Street care & maintenance

• Highways, potholes, street lighting  or other highway issues
• Animal fouling
• Litter – area needs litter picking
• Bins – overflowing public bins
• Fly-tipping
• Graffiti and Flyposting
• Abandoned motor vehicles
• Other street care & maintenance enquiries

Parking & parking fines

• Pay a parking fine or appeal
• Parking in Worcester
• Blue badge parking

Business Rates, Council Tax and Housing Benefit

• Business Rates
• Council Tax (Contact Us)
• Housing Benefit & Council Tax Support

Planning

• Planning Enquiries
• Weekly lists of applications and decisions
• Building Control

Elections and voter registration

• Elections
• Register to Vote

Refuse and recycling

• Missed bin collections
• Find your bin collection day
• Public Bank Holiday bin collections
• Garden waste collections
• Bulky waste collections
• Commercial waste collections

Trading Standards and Environmental Health

• Trading Standards
• Pollution (including air quality, hazardous substances etc)
• Nuisances (including noise, smoke, light, dust etc)
• Food standards & safety
• Pest Control (including details on pest control contractors)

Freedom of Information (FOI) requests

• Freedom of Information (FOI) & Access to information

Feedback and complaints

• To make a comment on our services, please visit our on-line Comments and Complaints page

Contacting the Council

There are lots of ways you can contact us. We try to keep our website up to date with all the information you might need so that you can find it at any time of the day. If you can’t find what you need, there are several options available.

Call us

You can call us on 01905 722233 Monday to Friday between the hours of 9am and 5pm. You will be given the opportunity to choose which service you need in order that we direct you to the most appropriate officers. We will not keep you waiting for long and if one of our officers does not become available within a short timeframe, you will be able to leave a message and we’ll call you back within one working day.

Outside of our working hours, you can get assistance information on 01905 722233 if your call is an emergency.

Send us a message

If you’re not sure what service you need, you can complete our general contact form.

General Contact Form

Make a Council Tax payment

• Pay your Council Tax online
• Pay your Council Tax by phone – call 0330 088 0680.
• You can also pay your Council Tax and other bills at your local PayPoint shops or Post Office.

 Find the locations of all Paypoint shops. Download a list of  pdf Worcester with PayPoint  (786 KB) (opens as PDF)

Please note: customer payment machines are no longer available at our customer contact centres.

Visit us

Customer Service Centre - general enquiries

Address: Customer Service Centre, The Guildhall, High Street, Worcester, WR1 2EY

Closed weekends and public bank holidays.

Housing advice and appointments

Address: Housing Advice Centre, Trinity Street, Worcester, WR1 2PW

Closed weekends and public bank holidays.

Post it to us

You can send documents marked for the attention of any officer or service to our head office at:

Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

Tell us how we did

If you want to give us some feedback following the contact you make with us, please complete this quick survey.

And the small print…

The Customer Service Advisers have access to a variety of IT systems to assist them. Data protection, security and confidentiality are complied with at all times. Customer information is updated where appropriate. Private interview rooms are available where appropriate.

We can provide this information in other formats

This information can be made available in large print, Braille, PC disc and audiotape on request. Call 01905 722 230 or minicom (text telephone for the hearing impaired) 01905 722 156 for your copy.