Contacting The Council

Ways to contact us

Before you contact us by phone or contact form, you may find the information you need on our website.

Street care & maintenance

Highways, potholes, street lighting  or other highway issues
Dog fouling
Street litter & overflowing bins
Fly tipping
Abandoned vehicles
Other street care & maintenance enquiries

Parking & parking fines

Pay a parking fine or appeal
Parking in Worcester
Blue badge parking

Business Rates, Council Tax and Housing Benefit

Business Rates businessrates@southworcestershirerevenues.gov.uk
Council Tax revenues@southworcestershirerevenues.gov.uk
Housing Benefit & Council Tax Support benefits@southworcestershirerevenues.gov.uk

Planning

Planning enquiries
Weekly lists of applications & decisions
Building Control

Elections and voter registration

Elections electoralservices@worcester.gov.uk
Register to vote  

Refuse and recycling

Missed bin collections
Find you bin collection day
Public Bank Holiday bin collections
Garden waste collections
Bulky waste collections
Commercial waste collections

Trading Standards and Environmental Health

Trading Standards tradingstandards@worcestershire.gov.uk

Pollution
(including air quality, hazardous substances etc)

wrsenquiries@worcsregservices.gov.uk
Nuisances
(including noise, smoke, light, dust etc)
wrsenquiries@worcsregservices.gov.uk
Food standards & safety wrsenquiries@worcsregservices.gov.uk
Licensing wrsenquiries@worcsregservices.gov.uk
Pest Control - For details on pest control contractors visit the WRS website -

Freedom of Information (FOI) requests

Freedom of Information (FOI) & Access to information foi@worcester.gov.uk

Feedback and complaints

Telephone our call centre

Telephone: 01905 722233

Emergency out of hours: 01562 733178

Visit in person

Day

Opening Times

Monday

9:00am - 5.00pm

Tuesday

9:00am - 5.00pm

Wednesday

9:30am - 5.00pm

Thursday

9:00am - 5.00pm

Friday

9:00am - 5.00pm

Closed weekends and public bank holidays.

We operate an appointment only based system. Appointments can be booked at The Hive in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.

Worcestershire Hub Customer Service Centre
The Hive,
Sawmill Walk,
The Butts,
Worcester,
WR1 3PB

Postal address

Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

General contact form

If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.