Contacting The Council
Telephone our call centre
Telephone: 01905 722233
Emergency out of hours: 01562 733178
Visit in person
We operate an appointment only based system. Appointments can be booked at The Hive in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.
Worcestershire Hub Customer Service Centre
The Hive,
Sawmill Walk,
The Butts,
Worcester,
WR1 3PB
Postal address
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY
Other ways to contact us
Before you contact us by phone or email, you may find the information you need on our website.
Street care & maintenance
| Highways, potholes, street lighting or other highway issues |
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| Dog fouling |
| Street litter & overflowing bins |
| Fly tipping |
| Abandoned vehicles |
| Other street care & maintenance enquiries |
Parking & parking fines
| Pay a parking fine or appeal |
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| Parking in Worcester |
| Blue badge parking |
Business Rates, Council Tax and Housing Benefit
Planning
| Planning enquiries |
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| Weekly lists of applications & decisions |
Elections and voter registration
| Elections | electoralservices@worcester.gov.uk |
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| Register to vote |
Refuse and recycling
| Missed bin collections |
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| Find you bin collection day |
| Public Bank Holiday bin collections |
| Garden waste collections |
| Bulky waste collections |
| Commercial waste collections |
Trading Standards and Environmental Health
| Trading Standards | tradingstandards@worcestershire.gov.uk |
|---|---|
| Pollution hazardous substances etc) | wrsenquiries@worcsregservices.gov.uk |
| Nuisances (including noise, smoke, light, dust etc) | wrsenquiries@worcsregservices.gov.uk |
| Food standards & safety | wrsenquiries@worcsregservices.gov.uk |
| Pest control | wrsenquiries@worcsregservices.gov.uk |
| Licensing | wrsenquiries@worcsregservices.gov.uk |
Freedom of Information (FOI) requests
| Freedom of Information (FOI) & Access to information | foi@worcester.gov.uk |
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Feedback and complaints
- To make a comment on our services, please visit our on-line Comments and Complaints page
General contact form
If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.
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