Contacting The Council

Ways to contact us

Before you contact us by phone or contact form, you may find the information you need on our website.

Street care & maintenance

Highways, potholes, street lighting  or other highway issues
Dog fouling
Street litter & overflowing bins
Fly tipping
Abandoned vehicles
Other street care & maintenance enquiries

Parking & parking fines

Pay a parking fine or appeal
Parking in Worcester
Blue badge parking

Business Rates, Council Tax and Housing Benefit

Business Rates
Council Tax
Housing Benefit & Council Tax Support


Planning enquiries
Weekly lists of applications & decisions

Elections and voter registration

Register to vote  

Refuse and recycling

Missed bin collections
Find you bin collection day
Public Bank Holiday bin collections
Garden waste collections
Bulky waste collections
Commercial waste collections

Trading Standards and Environmental Health

Trading Standards

(including air quality, hazardous substances etc)
(including noise, smoke, light, dust etc)
Food standards & safety
Pest Control - For details on pest control contractors visit the WRS website -

Freedom of Information (FOI) requests

Freedom of Information (FOI) & Access to information

Feedback and complaints

Telephone our call centre

Telephone: 01905 722233

Emergency out of hours: 01562 733178

Visit in person

We operate an appointment only based system. Appointments can be booked at The Hive in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.

Worcestershire Hub Customer Service Centre
The Hive,
Sawmill Walk,
The Butts,

Postal address

Worcester City Council

The Guildhall
High Street

General contact form

If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.