The Customer Service Centre is working to make it easier for you to access a range of services. Customer services provide access to Worcester City Council services.

Please note that the customer payments machines are no longer available.

 Online Service / Description

 In person at our Customer Service Centre

 Payments for council services

Unavailable - pay at PayPoint shops or Post Office

 Automated payment line

Unavailable - pay at PayPoint shops or Post Office


 * Pre booked appointment

 Council tax

 * Pre booked appointment

 Business rates

 * Pre booked appointment


 For general information

 Building control

 For general Information

 Housing advice

 For general information

 Refuse collection

 Refuse collection - Self Service

 For general information


 PCN payments via Kiosk

 Blue Badge Applications

 Paper applications forms for collection

 Concessionary Fares

 For general information

 Registrar , Births , Deaths and Marriages

 For general information

 Highways, transport , street lighting

 For general information

 School admissions

 For general information

 School transport  For general information


To find information on any other council services, please use the search facility on this site. Alternatively you can find further assistance using the contact us facility.

 *Pre Booked appointment: if you wish to see and advisor about a Council tax or benefit enquiry, in the first instance please call 03004 560560 and you will be able to speak with a specialist who will provide assistance, if you still need to see an advisor an appointment will be booked for you.

Automated payment line: 0300 333 9942

Opening times


 Opening Times


 9:00am - 5.00pm


 9:00am - 5.00pm


 9:30am - 5.00pm


 9:00am - 5.00pm


 9:00am - 5.00pm

Closed weekends and public bank holidays.

Where are we

During COVID times, if it is absolutely essential that you speak to someone face to face then you are welcome to visit either:

  • Worcester Customer Service Centre, 89 High Street - for relatively quick and straight forward queries or to make an appointment
  • Trinity Housing Advice Centre - for appointments and enquiries related to housing

Please remember our advisers are available to offer you the same support over the telephone or via our contact form. Our website also has much of the information you will need.

The Worcester Customer Service Centre is based at:

89 The High Street,

Our Housing Advice Centre is based at:

Trinity Street Housing Advice Centre
Trinity Street,

And the small print…

The Customer Service Advisors have access to a variety of IT systems to assist them. Data protection, security and confidentiality are complied with at all times. Customer information is updated where appropriate. Private interview rooms are available on request and can also be pre-booked.

We can provide this information in other formats too

This leaflet can be made available in large print, Braille, PC disc and audio tape on request. Call 01905 722 230 or minicom (text telephone for the hearing impaired) 01905 722 156 for your copy.