Due to staff shortages and social distancing measures arising from the Coronavirus COVID-19 advice from government, some of our services may be suspended or restricted.

Service Status Information
Domestic bin collections  Restricted

We are prioritising the collecting of your black bins, due to staff shortages arising from the coronavirus outbreak. If your green recycling bin was missed last week please take it back in and store your recycling until we are able to collect it – we will issue updates soon. Thank you for your patience during this difficult time.

For those self-isolating due to having contracted Covid-19 or suspecting that they have contracted it, all personal waste, such as tissues, should be double-bagged and kept separate from other waste for 72 hours, before being placed in the black bin.

Garden Waste Collections Suspended We have temporarily suspended the garden waste service for new and existing customers. Normal service will resume as soon as possible, we apologise for the inconvenience. We will revise your anniversary date for the weeks we were unable to collect your garden waste. For inquiries about Garden Waste please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Trade Waste Collections Restricted We will not be accepting new customers. For existing customer, we will be collecting your waste as normal.
Household Recycling Centres Closed Bilford Road and Horsford Road Household Recycling Centres are closed until further notice.
Worcester Play Sites Closed Play areas including the ones in our parks are temporarily closed until further notice in-line with Government guidelines.
The Hive Customer Service Centre Closed The Customer Service Centre based at The Hive is closed until further notice. Customer enquiries can be made by phone to 01905 722233.
Bulky Waste Collections Suspended We have temporarily suspended the bulky waste service. For existing bookings, collections will be honoured.
Tourist Information Centre Closed The Tourist Information Centre based at the Guildhall is closed until further notice.
The Guildhall Closed The Guildhall is currently closed to the public. All events have been cancelled or postponed. We are not taking new bookings for events set to take place before July 2020
Worcester Museum and Art Gallery Closed The Museum and Art Gallery is closed until further notice.
The Commandery Closed The Commandery is closed until further notice.
Cemetery and Crematorium Restricted

Worcester Bereavement Services has taken the decision to implement certain control measures to help ensure the health and wellbeing of all staff, service users and visitors to the crematorium and chapels. Further information about the measures we are taking.

Sports and Leisure Centres Closed

Perdiswell Leisure Centre and Swimming Pool, St Johns Sports Centre and Nunnery Wood Sports Centre are closed until further notice.

Community Centres Closed

All Community Centres currently managed by Worcester Community Trust are closed until further notice.

Saturday Skips Suspended  The Saturday skip service has been suspended until further notice.
Comments, Compliments and Complaints service Restricted

Due to the current situation regarding COVID-19 and the implications this has for our customers, staff and communities, Worcester City Council will be prioritising our critical services.

As a result, there may be delays in our response to complaints and feedback. We will respond to enquiries as soon as possible but would appreciate your understanding and patience in these challenging times.

We will however continue to review the enquiries that we receive to ensure that we do respond appropriately to urgent matters regarding the heath, safety and wellbeing of the public and our communities.

Freedom Of Information (FOI) requests  Restricted

Due to the current situation regarding COVID-19 and the implications this has for our customers, staff and communities, Worcester City Council will be prioritising our critical services.

As a result, there may be delays in our response to information requests. We will respond to enquiries as soon as possible but would appreciate your understanding and patience in these challenging times.

Electoral Services Restricted

We are currently unable to respond to written or phone communications and there will be a delay to any responses from emails or via the www.gov.uk/register-to-vote site. You should still contact us with your name, address, and request and we will action this as soon as possible.