Due to staff shortages and social distancing measures arising from the Coronavirus COVID-19 advice from government, some of our services may be suspended or restricted.
| Service | Status | Information |
|---|---|---|
| Trade Waste Collections | Restricted | We will not be accepting new customers. For existing customers, we will be collecting your waste as normal. |
| Worcester Play Sites | Closed | Play areas including the ones in our parks are temporarily closed until further notice in-line with Government guidelines. |
| Customer Service Centre | Closed | The Customer Service Centre based at 89 The High Street is closed until further notice. Customer enquiries can be made by phone to 01905 722233. |
| Tourist Information Centre | Closed | The Tourist Information Centre based at the Guildhall is set to reopen on Wednesday 8 July 2020. |
| The Guildhall | Restricted | The Guildhall is currently closed to the public. We are not taking new bookings for events set to take place before July 2020 |
| Cemetery and Crematorium | Restricted |
In line with Government legislation section 5 (8) Health Protection (Coronavirus Restrictions (England) Regulations 2020, in order to help prevent the spread of Coronavirus (Covid-19) and ensure continuity of critical services, a maximum of ten mourners are permitted at burials and cremations with new safety measures in place before, during and after services. |
| Sports and Leisure Centres | Closed |
Perdiswell Leisure Centre and Swimming Pool, St Johns Sports Centre and Nunnery Wood Sports Centre are closed until further notice. |
| Community Centres | Closed |
All Community Centres currently managed by Worcester Community Trust are closed until further notice. |
| Worcester Show | Cancelled |
It is with a heavy heart that we announce the cancellation of this year’s Worcester Show at Gheluvelt Park, due to the ongoing impact of the coronavirus outbreak. The Show will be back in August 2021 with a day to celebrate and remember. |
| Saturday Skips | Suspended | The Saturday skip service has been suspended until further notice. |
| Comments, Compliments and Complaints service | Restricted |
Due to the current situation regarding COVID-19 and the implications this has for our customers, staff and communities, Worcester City Council will be prioritising our critical services. As a result, there may be delays in our response to complaints and feedback. We will respond to enquiries as soon as possible but would appreciate your understanding and patience in these challenging times. We will however continue to review the enquiries that we receive to ensure that we do respond appropriately to urgent matters regarding the heath, safety and wellbeing of the public and our communities. |
| Freedom Of Information (FOI) requests | Restricted |
Due to the current situation regarding COVID-19 and the implications this has for our customers, staff and communities, Worcester City Council will be prioritising our critical services. As a result, there may be delays in our response to information requests. We will respond to enquiries as soon as possible but would appreciate your understanding and patience in these challenging times. |
| Electoral Services | Restricted |
The Electoral Services office is not currently open to the public but staff are processing applications and responding to enquiries. Where possible please email your query to This email address is being protected from spambots. You need JavaScript enabled to view it. and include your full name and address. |
