Get driving directions

Main City Council Office

 The Customer Service Centre is closed until further notice due the Coronavirus outbreak

Worcester Customer Service Centre

Customer Service Centre
89 The High Street

Tel : 01905 722233 (Monday to Friday 9am - 5pm)

We are open

The normal opening hours of Worcester's Customer Service Centre are :


Opening Times


9.00 - 5.00


9.00 - 5.00


9.30 - 5.00


9.00 - 5.00


9.00 - 5.00





We are also open for telephone enquiries on 01905 722233 on Monday to Friday 9am - 5pm.

Travel Information

By Rail

National Rail enquiries telephone: 0345 48 49 50 (Timetables and fares)

Foregate Street Station Foregate Street Worcester.

Shrub Hill Station Shrub Hill, Worcester.

Bus Routes

First Midland Red Travel Shop.
Foregate Street Railway Station
Foregate Street

Telephone: 01905 663 888

Birmingham Airport.

Join the M42 southbound at Junction 6 then turn onto M5 southbound. Follow until Junction 6 and onto the A4440. Otherwise taxis are available outside the airport.

Parking availability

Pay & Display - Medium Stay.

Cattle Market 119 Spaces

Copenhagen Street 154 Spaces

St Martins Gate Multi-storey 810 Spaces

Travel Connections

Situated between Junctions 6 and 7 of the M5, road access from Worcester to the national motorway network is easy. Two railway stations within the city offer an alternative way of travel accessing London Paddington and Birmingham and the NEC network. Birmingham International Airport and the Eurohub are within an hour's ride, with direct flights to the USA and 28 European cities.

  • ROAD
    Situated on the M5 motorway with two junctions, giving easy access from any part of the city to the rest of the country. Birmingham is 43 kilometres away, Bristol 98 and Cardiff 121, while London is just 193 kilometres.
  • RAIL
    Worcester is located on the cross-roads of two main lines. There is a regular and frequent service to Birmingham while the Inter-City service links Worcester to London Paddington in just over 2 hours.
  • AIR
    Birmingham International Airport - the "Eurohub" - is no more than one hour away by train and 35 minutes by car. There are direct flights to the United States and 28 European cities as well as 8 domestic destinations. The airports at Bristol and Cardiff are also within easy reach.

Distances from Worcester to key industrial areas (Miles)

  • Birmingham 40
  • Bristol 63
  • Cardiff 89
  • London 137
  • Manchester 121
  • Oxford 86
  • Swindon 57