Worcestershire Hub Customer Service Centre

The Worcestershire Hub is working to make it easier for you to access a range of services. Customer services provide access to County Council and Worcester City Council services.

Online Service / Description

In person at The Hive

Payments for council services

By Payment kiosk

Automated payment line

By Payment kiosk


* Pre booked appointment

Council tax

* Pre booked appointment

Business rates

* Pre booked appointment


For general information

Building control

For general Information

Housing advice

For general information

Refuse collection

Refuse collection - Self Service

For general information


PCN payments via Kiosk

Blue Badge Applications

Paper applications forms for collection

Concessionary Fares

For general information

Registrar , Births , Deaths and Marriages

For general information

Highways, transport , street lighting

For general information

School admissions

For general information

School transport For general information

To find information on any other council services, please use the search facility on this site. Alternatively you can find further assistance using the contact us facility.

 *Pre Booked appointment: if you wish to see and advisor about a Council tax or benefit enquiry, in the first instance please call 03004 560560 and you will be able to speak with a specialist who will provide assistance, if you still need to see an advisor an appointment will be booked for you.

Automated payment line: 0300 333 9942

Opening times


Opening Times


9:00am - 5.00pm


9:00am - 5.00pm


9:30am - 5.00pm


9:00am - 5.00pm


9:00am - 5.00pm

Closed weekends and public bank holidays.

Where are we

Worcester Customer Service Centre

The Hive
Sawmill Walk
The Butts

And the small print…

The Customer Service Advisors have access to a variety of IT systems to assist them. Data protection, security and confidentiality are complied with at all times. Customer information is updated where appropriate. Private interview rooms are available on request and can also be pre-booked.

We can provide this information in other formats too

This leaflet can be made available in large print, Braille, PC disc and audio tape on request. Call 01905 722 230 or minicom (text telephone for the hearing impaired) 01905 722 156 for your copy.