Exceptional Hardship Grants Privacy Notice

Service being provided

To administer one off council tax assistance grants to those in exceptional hardship.

Categories of personal data we need to collect



Contact Details


Date of Birth



Categories of ‘special’ personal data we need to collect



Criminal Record

Consequences of failing to provide personal data

If you do not provide the required personal data it may delay or prevent us from processing your application for an Exceptional Hardship Grant.

Data Controller and Processors

The Data Controller is Worcester City Council

The Data Protection Officer for Worcester City Council can be contacted at data.protection@worcester.gov.uk  

Civica and Malvern Hills District Council are Data Processors supporting this purpose.

Purpose of Processing & Lawful Basis 

Service Delivery

Service planning/Improvement

Prevention or Detection of Fraud/Crime

Our legal basis for using your personal data is:

Performance of a task carried out in the public interest

Our legal basis for using your Special Categories of data is:

Substantial public interest

Who we share the information with

Civica and Malvern Hills District Council to facilitate payment of an exceptional hardship grant.

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Object to how we use your personal data

Individual right to complain to the Information Commissioners Office

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer via

Email: data.protection@worcester.gov.uk,

Phone: 01905 722233

Postal Address:

Data Protection Officer
Worcester City Council
The Guildhall
High Street

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:

Postal Address:

Information Commissioner's Office,
Wycliffe House,
Water Lane,