Benefits-Disability Benefits

Disability Benefits

There are a number of benefits available that can help with the special needs of disabled customers. Check these links for further information:

Other help is also available for example:

Blue Badge Scheme

For information on this scheme go to the Disabled Person Car Badge page.

Council Tax Reductions

If you, or someone who lives with you, need a room, an extra bathroom or kitchen, or extra space in your property because you use a wheelchair indoors, you may be entitled to a reduced council tax bill.

For more information see our Council Tax pages.

Concessionary Fares

You may also be entitled to travel concessions.  Check and see.
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Contact Us

Contacting The Council

Ways to contact us

Before you contact us by phone or contact form, you may find the information you need on our website.

Street care & maintenance

Highways, potholes, street lighting  or other highway issues
Dog fouling
Street litter & overflowing bins
Fly tipping
Abandoned vehicles
Other street care & maintenance enquiries

Parking & parking fines

Pay a parking fine or appeal
Parking in Worcester
Blue badge parking

Business Rates, Council Tax and Housing Benefit

Business Rates businessrates@southworcestershirerevenues.gov.uk
Council Tax revenues@southworcestershirerevenues.gov.uk
Housing Benefit & Council Tax Support benefits@southworcestershirerevenues.gov.uk

Planning

Planning enquiries
Weekly lists of applications & decisions
Building Control

Elections and voter registration

Elections electoralservices@worcester.gov.uk
Register to vote  

Refuse and recycling

Missed bin collections
Find you bin collection day
Public Bank Holiday bin collections
Garden waste collections
Bulky waste collections
Commercial waste collections

Trading Standards and Environmental Health

Trading Standards tradingstandards@worcestershire.gov.uk

Pollution
(including air quality, hazardous substances etc)

wrsenquiries@worcsregservices.gov.uk
Nuisances
(including noise, smoke, light, dust etc)
wrsenquiries@worcsregservices.gov.uk
Food standards & safety wrsenquiries@worcsregservices.gov.uk
Licensing wrsenquiries@worcsregservices.gov.uk
Pest Control - For details on pest control contractors visit the WRS website -

Freedom of Information (FOI) requests

Freedom of Information (FOI) & Access to information  

Feedback and complaints

Telephone our call centre

Telephone: 01905 722233

Emergency out of hours: 01562 733178

Visit in person

Day

Opening Times

Monday

9:00am - 5.00pm

Tuesday

9:00am - 5.00pm

Wednesday

9:30am - 5.00pm

Thursday

9:00am - 5.00pm

Friday

9:00am - 5.00pm

Closed weekends and public bank holidays.

We operate an appointment only based system. Appointments can be booked at The Hive in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.

Worcestershire Hub Customer Service Centre
The Hive,
Sawmill Walk,
The Butts,
Worcester,
WR1 3PB

Postal address

Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

General contact form

If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.

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Freedom of Information: Business Rates

Business Rates Datasets

Worcester City Council receives regular FOI requests for information about business properties in the council's area.  As many of these requests are for similar information we are now making the following commonly requested data available:

  1. All business properties in Worcester City
  2. Empty Properties
  3. Properties receiving Charitable or Rural Rate Relief
  4. Properties receiving Small Business Rate Relief
  5. Properties receiving Retail Relief
  6. New accounts in the previous 3 months
  7. Accounts with credit balances

Each set of data will be updated in January, April, July and October each year.

Notes about the data

  • The ratepayers name and correspondence address will only be shown for companies and other organisations. If the ratepayer is a person those fields will be blank as required by Data Protection rules.
  • The ratepayer is responsible for paying the rates but may not be the owner of the property. You can find out who owns a property from the Land Registry
  • Our property reference number is also used by the Valuation Office  Agency (VOA) which values property for rating purposes on behalf of the government. You can find more information about the valuation of a property, including previous rateable values, by using the property reference number on the VOA website
  • We do not disclose account reference numbers as they are personal to the ratepayer and are used to confirm identity.

All Business Properties

This list includes all properties in the Worcester City Council area that are subject to business rates. The data includes property reference and address, ratepayers name and correspondence address, date the ratepayer became liable, rateable value and description.

This list also contains an indicator showing whether the property appears in any of the other lists.

Period PDF CSV
2018-19 Quarter 3 All business properties.pdf All business properties.csv
2018-19 Quarter 2 All business properties.pdf All business properties.csv
2018-19 Quarter 1 All business properties.pdf All business properties.csv
2017-18 Quarter 4 All business properties.pdf All business properties.csv
2017-18 Quarter 3 All business properties.pdf All business properties.csv
2017-18 Quarter 2 All business properties.pdf All business properties.csv
2017-18 Quarter 1 All business properties.pdf All business properties.csv
2016-17 Quarter 4 All business properties.pdf All business properties.csv
2016-17 Quarter 3 All business properties.pdf All business properties.csv
2016-17 Quarter 2 All business properties.pdf All business properties.csv
2016-17 Quarter 1 All business properties.pdf All business properties.csv
2015-16 - Quarter 4 All business properties.pdf All business properties.csv

Empty Properties

This list includes all business properties that are empty. The data includes the date the property became empty and the exemption type (if applicable). Business rates are not charged for the first 3 months that a property is empty or the first 6 months if it is industrial. After that full rates are payable unless the property is exempt.

Period PDF CSV
2018-19 Quarter 3 Empty Properties.pdf Empty Properties.csv
2018-19 Quarter 2 Empty Properties.pdf Empty Properties.csv
2018-19 Quarter 1 Empty Properties.pdf Empty Properties.csv
2017-18 Quarter 4 Empty Properties.pdf Empty Properties.csv
2017-18 Quarter 3 Empty Properties.pdf Empty Properties.csv
2017-18 Quarter 2 Empty Properties.pdf Empty Properties.csv
2017-18 Quarter 1 Empty Properties.pdf Empty Properties.csv
2016-17 Quarter 4 Empty Properties.pdf Empty Properties.csv
2016-17 Quarter 3 Empty Properties.pdf Empty Properties.csv
2016-17 Quarter 2 Empty Properties.pdf Empty Properties.csv
2016-17 Quarter 1 Empty Properties.pdf Empty Properties.csv
2015-16 - Quarter 4 Empty Properties.pdf Empty Properties.csv

Charitable and Rural Rate Relief

This list includes properties where the ratepayer is receiving mandatory or discretionary charitable rate relief or rural rate relief. The data includes the type of relief and the percentage awarded.

Period PDF CSV
2018-19 Quarter 3 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2018-19 Quarter 2 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2018-19 Quarter 1 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2017-18 Quarter 4 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2017-18 Quarter 3 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2017-18 Quarter 2 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2017-18 Quarter 1 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2016-17 Quarter 4 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2016-17 Quarter 3 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2016-17 Quarter 2 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2016-17 Quarter 1 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv
2015-16 - Quarter 4 Charitable & Rural Rate Relief.pdf Charitable & Rural Rate Relief.csv

Small Business Rate Relief

This list includes all properties where the ratepayer receives small business rate relief. The data includes the amount of relief awarded.

Period PDF CSV
2018-19 Quarter 3 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2018-19 Quarter 2 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2018-19 Quarter 1 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2017-18 Quarter 4 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2017-18 Quarter 3 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2017-18 Quarter 2 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2017-18 Quarter 1 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2016-17 Quarter 4 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2016-17 Quarter 3 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2016-17 Quarter 2 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2016-17 - Quarter 1 Small Business Rate Relief.pdf Small Business Rate Relief.csv
2015-16 - Quarter 4 Small Business Rate Relief.pdf Small Business Rate Relief.csv

New accounts per quarter

This list includes all properties where the ratepayer became liable from a date in the previous quarter. For example, the data published in July will include properties where the ratepayer became liable in April, May or June. The data includes the liability start date.

Period PDF CSV
2018-19 Quarter 3 New accounts.pdf New accounts.csv
2018-19 Quarter 2 New accounts.pdf New accounts.csv
2018-19 Quarter 1 New accounts.pdf New accounts.csv
2017-18 - Quarter 4 New accounts.pdf New accounts.csv
2017-18 - Quarter 3 New accounts.pdf New accounts.csv
2017-18 - Quarter 2 New accounts.pdf New accounts.csv
2017-18 - Quarter 1 New accounts.pdf New accounts.csv
2016-17 - Quarter 4 New accounts.pdf New accounts.csv
2016-17 - Quarter 3 New accounts.pdf New accounts.csv
2016-17 - Quarter 2 New accounts.pdf New accounts.csv
2016-17 - Quarter 1 New accounts.pdf New accounts.csv
2015-16 - Quarter 4 New accounts.pdf New accounts.csv

Accounts in Credit

This list includes accounts that have a credit balance. The data includes the credit amount and the financial year it relates to. If you think you are entitled to an amount in this list you will need to provide proof of your entitlement and your bank account details to enable a refund to be made.

Period PDF CSV
2018-19 Quarter 3 Accounts in Credit.pdf Accounts in Credit.csv
2018-19 Quarter 2 Accounts in Credit.pdf Accounts in Credit.csv
2018-19 Quarter 1 Accounts in Credit.pdf Accounts in Credit.csv
2017-18 - Quarter 4 Accounts in Credit.pdf Accounts in Credit.csv
2017-18 - Quarter 3 Accounts in Credit.pdf Accounts in Credit.csv
2017-18 - Quarter 2 Accounts in Credit.pdf Accounts in Credit.csv
2017-18 - Quarter 1 Accounts in Credit.pdf Accounts in Credit.csv
2016-17 - Quarter 4 Accounts in Credit.pdf Accounts in Credit.csv
2016-17 - Quarter 3 Accounts in Credit.pdf Accounts in Credit.csv
2016-17 - Quarter 2 Accounts in Credit.pdf Accounts in Credit.csv
2016-17 - Quarter 1 Accounts in Credit.pdf Accounts in Credit.csv
2015-16 - Quarter 4 Accounts in Credit.pdf Accounts in Credit.csv

Write Ons

This list includes accounts with credits added. Write Ons are credits that have been ‘written on’ to the system if we’ve not received bank details, or have had no previous contact from Business Rate payer.

Period PDF CSV
2018-19 Quarter 3 Write Ons.pdf Write Ons.csv
2018-19 Quarter 2 Write Ons.pdf Write Ons.csv
2018-19 Quarter 1 Write Ons.pdf Write Ons.csv
2017-18 - Quarter 4 Write Ons.pdf Write Ons.csv
2017-18 - Quarter 3 Write Ons.pdf Write Ons.csv
2017-18 - Quarter 2 Write Ons.pdf Write Ons.csv
2017-18 - Quarter 1 Write Ons.pdf Write Ons.csv

Retail Relief

This list includes all properties where the ratepayer receives retail relief. This relief can be given to properties with a rateable value of £50,000 or less that are used for retail purposes. The data includes the amount of relief awarded.

Please note - we no longer offer retail relief from Quarter 1 2016-2017.

Period PDF CSV
2015-16 - Quarter 4 Retail Relief.pdf Retail Relief.csv

 

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3. Commonly Requested Information

Commonly Requested Information

Worcester City Council receives regular requests of a similar nature for specific information. Some of this information we are already obliged to make available under relevant legislation, however there is other data that we choose to publish in order to aid requestors by providing instant access to the information

The following information and datasets are those which we receive the most frequent requests for:

  • Business Rates Datasets for properties within Worcester City, including:
    • All business properties in Worcester City
    • Empty Properties
    • Properties receiving Charitable or Rural Rate Relief
    • Properties receiving Small Business Rate Relief
    • Properties receiving Retail Relief
    • New accounts in the previous 3 months
    • Accounts with credit balances
  • Licencing Public Registers including:
    • Driver Licences
    • Vehicle Licences
    • Riding Establishment Licences
    • Sex Establishment Licences
  • Planning Application List – access to all current and historic planning applications received by Worcester City Council since 1947.
  • Contracts – a register of all contracts awarded by Worcester City Council that exceed a contract value of £5,000.
  • Expenditure – publication of all individual payments over £250 made by Worcester City Council to suppliers.
  • HMO Register – the Register of Houses in Multiple Occupation licensed under Worcester City Council's Licensing Scheme.

We also receive regular requests for information that is not held by Worcester City Council. Please find below the details of those organisations that may be better placed to provide the information you are seeking:

  • Council/Social Housing in Worcester – Worcester City Council does not own any housing stock. All housing stock was transferred to Worcester Community Housing in 2004. Worcester Community Housing are now called Fortis Living and their contact details are as follows:

    4 Festival House
    Grovewood Road
    Enigma Business Park
    Malvern
    WR14 1GD

    Email: info@fortisliving.com
     
  • Tower Blocks in Worcester – Worcester City Council does not own or have responsibility for any tower blocks. Please contact Fortis Living for information regarding the tower blocks in Worcester.
  • Trading Standards
  • West Mercia Police – We receive regular requests for information that is more likely to be held by West Mercia Police, whose contact details are:

    West Mercia Police Headquarters
    Information Compliance Unit
    PO Box 55
    Worcester
    WR3 8SP

    Email: information@westmercia.pnn.police.uk

Requests for Information under the Freedom of Information (FOI) Act, or the Environmental Information Regulations (EIR).

You can submit a request for information to us which we will consider under the FOI Act (2000) or the EIR (2004), depending on the nature of the information you are requesting. In most cases we will provide the information to you within 20 working days.

The EIR covers information that details effects on the environment or measures to affect or mitigate. This includes information relating to air, water, soil, landscapes, energy, noise, waste and emissions. The FOI act covers all recorded information not covered by the EIR, except for personal information. Recorded information could be printed documents, computer files, letters, emails, photographs, or audio and video recordings.

There are instances where we will not be able to disclose all or some of the information you have requested, for example where:

  • We do not hold the information
  • We already publish the information, or plan to do so in the future
  • The cost of providing the information would exceed £450
  • The information requested contains the personal data of one or more individuals (other than yourself)
  • The request is vexatious or a repeat of a previous request
  • Another exemption from the relevant legislation applies. Please see the ICO website for guidance on making requests and for information on the different exemptions to the FOI and EIR acts.

If you can not find the information you are seeking on our website, and you believe that the information is held by Worcester City Council, please submit an information request.

Alternatively, you can write to us with your request at the following address:

Corporate Policy and Strategy Team
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

We will deal with your request as soon as we can, and in accordance with the legislation will normally respond to you within 20 working days. If responding to your request will take longer than this, we will contact you to keep you updated.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted no later than two months from the date of our response to your original request. To request an internal review, please write to us at the above address.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Planning: How Do I Search for a Planning Application?

Searching for a Planning Application?

Background

Our Planning Search service currently offers access to all applications received by the City Council since 1947. It also allows customers to view submitted plans, decision notices and make comments on our undetermined applications. Some useful guidance on how best to use the search service including the facility for electronic measuring of drawings.

The search function is now the only way of viewing planning applications. If you need help viewing applications it is possible to use the public computers on the ground floor of The Hive with the support of Worcestershire Hub Staff.

The City Council has a full record of every planning application since 1947 called The Planning Register. We have two search methods to view all of our planning applications within our planning register.

The Planning Search Service allows interested parties to make representations on undetermined applications, please note that The City Council in accordance with the Data Protection Act will in most cases publish your comments on the Internet including your name and address whilst redacting personal information such as telephone numbers, email addresses and signatures. It is preferable if you comment on a planning application online and it is recommended that you review the advice on making comments before doing so.

If you experience any technical problems when using our webpages then please let us know by email at planning@worcester.gov.uk

Planning Application Search 

Due to the implementation of a new planning system as of February 7 2019 any links to the old system are now unavailable. To access the application to make any comments please use the 'view current applications' link below and input the application reference number only or location and search.

We apologise for any inconvenience that this may have caused.

This service is provided subject to terms and conditions by continuing to use the planning application search service you are agreeing to these terms and conditions,

View current planning applications

Important information:  If you are searching an application reference which ends with 'A' i.e.. P16Q0009A then we wish to advise that these have changed to the following format 'letter100number' i.e. P16Q1009.

Applications received between 1992 - Present Day

Historical Planning Application Search

This service is provided subject to terms and conditions by continuing to use the planning application search service you are agreeing to these terms and conditions.

View planning register index cards

Planning register index cards between 1947 - March 2016

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Park's Events

Park events

Whatever the season there’s always something going on in our parks and nature reserves, from local regular community events to large annual city-wide events such as the Worcester Show.

To be the first to know about up-coming events, activities and attractions at the parks in Worcester, sign up to our mailing list or follow Worcester Parks on Facebook!

If you would like to hold your own event in one of our parks please visit our holding your event in a Park or Green space page.

Forthcoming park events

Gheluvelt Park Splashpad

Please see specific opening times below.

Period

Opening Times

April

11:00 - 16:00 weekends only

May to Mid-June 11:00 - 16:00 every day

Mid-June to August

11:00 - 18:00 every day

September 11:00 - 16:00 every day
October - March CLOSED

Please note that parking is very limited at this end of the park. Please be considerate to local residents by using the free car park on Waterworks Road.

Regular events

Trotshill Orchard Group – Volunteer days

When: 3rd Saturday of most months 10:00-13:00 
Where: Meet at 10am on site, end of Trotshill Lane East, Warndon Villages.
Cost: FREE!

The Trotshill Orchard Group continues to successfully manage and enhance a stunning Fruit Tree Orchard located on Trotshill Lane East in Warndon Villages. This work includes a range of practical tasks as identified by the group. All tools and equipment provided just bring appropriate clothing and boots.

  • Drinks and biscuits for all willing volunteers!
  • No need to book, just turn up on the day.

For more information contact greenspaceevents@worcester.gov.uk

Fort Royal and Commandery Healthy Walk

When: Every Tuesday 10:30 - 11:30
Where: Meet in the Commandery Shop
Walk Length: Walks will vary each week averaging 1 hour but always start and finish at the Commandery.

Enjoy a walk through some of the City's green spaces and enjoy a well earned cuppa at the end. Everyone welcome!

If it’s your first time on this walk please arrive 5 or 10 mins early to sign in. Thanks!
Supported by the Worcestershire Walking Network. Information about other local health walk groups on the Walking For Health website.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

View poster

Friends of Warndon Villages (FoWV)– Volunteer days

When: Fourth Tuesday of each month 10:30 – 13:00
Where: Meet on site in Warndon Villages or at Lyppard Hub (check email or FaceBook for location).
Cost: FREE!

The Friends of Warndon Villages Group are an active volunteer group based in Warndon Villages aspiring to enhance the many public open spaces and green network within the area.  Activities include various planting, installing park furnishings, pruning trees and vegetation and anything else as required! Tasks are identified by volunteers in liaison with the Parish Council and City Council Wardens.Tools and gloves provided, but please wear appropriate clothing and footwear. Tea and biscuits for all volunteers! No need to book, just turn up on the day.

For more information contact greenspaceevents@worcester.gov.uk
Friends of Warndon Villages on Facebook.

Swan Sanctuary Working Parties

When: Third Wednesday of the month, 10:00 – 12:30.
Where: Meet at the north end of Bromwich Parade, near the main road bridge.
Cost: FREE

Join Swan Food Project volunteers to help with various practical tasks to help the swans and other wildlife. Tasks could include cleaning and weeding the bridge steps and boathouse steps, trimming shrubs to give swans safer and easier access to the river. Those who wish to can stay after coffee to help with the swan feeding at 12:30, which would take about 30 minutes. Tools provided.

For more information email Marilyn McCarthy or greenspaceevents@worcester.gov.uk
Book online

Warndon Healthy Walk

When: Every Thursday at 10:30am - 12noon
Where: Meet at Warndon Communtiy Centre (Shap Dr)
Walk Length Length: approx 2 miles / 45 mins
Shorter walk: (under 30min) On the second Thursday of each month

Please wear sturdy footwear and outdoor clothes. If it's your first time on this walk please arrive 5 or 10 minutes early to sign in. Thanks!

Supported by the Worcestershire Walking Network. Information about other local health walk groups on the Walking For Health website.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

View poster

Fort Royal Gardening Group

When: First Thursday of the month, 10:00 – 12:30
Where: Fort Royal Park & Commandery Gardens
Cost: FREE

Join the Park Keeper and a friendly group of volunteers to look after the Commandery Gardens and Fort Royal Park. Share skills and knowledge with like-minded people while carrying out tasks such as weeding, sowing, planting vegetables and bedding plants, followed by a cup of tea. No experience needed, tools and gloves provided, please wear sturdy footwear and outdoor clothes. Meet in the Commandery Shop.

For more information email greenspaceevents@worcester.gov.uk

Friends of St. Peter’s Parks (FoSPP) - Volunteer Days

When: Every first Thursday of every month 10:30 – 13:00
Where: Meet on site in St Peter’s, check email or FaceBook for location
Cost: FREE

The Parish of St Peters wants to enhance the use of its many open spaces. Volunteer days are held on every 1st Thursday of the month. The work is a mix of seasonal practical work and community engagement projects. Tools and gloves provided, please wear suitable clothes for the weather and sturdy footwear. Drinks are provided but don't forget your lunch!

Please see individual events near to the date for details.

Booking is not essential but recommended. Book online

For more information, email greenspaceevents@worcester.gov.uk or phone 01905 752960 

Gheluvelt Riverside Healthy Walk - Gheluvelt Park

When: Every Friday at 10:30 - 12:00
Where: Meet at the Pump House Environment Centre every Friday
Walk Length: Walks will vary each week averaging 4.5 miles and taking approx. 1 hr 30 mins

Enjoy a walk through the city's parks. We always start and finish at the Pump House. Everyone welcome! If it's your first time on this walk please arrive 5 or 10 minutes early to sign in. Thanks!

Please wear sturdy footwear and outdoor clothes. Refreshments available at the Pump House.

Supported by the Worcestershire Walking Network. Information about other local health walk groups.

For more information or to book a place call the Customer Service Centre on 01905 722233 or email greenspaceevents@worcester.gov.uk

Christmas Update – No change over the Christmas period.

View poster

Worcester Canal Group Litter picks

When:  Usually the Last Saturday of each Month, 10:30 – 12:00 (contact Matt Jenkins in case of changes to dates) 
Where: Meet in Lansdowne Park off Lansdowne Road
Cost: Free

Join the Worcester Canal Group volunteers for our regular litter pick along the canal towpath, covering the canal between locks 4 and 5. All equipment is provided, although please wear suitable clothes. Afterwards some of us have a drink in The Chestnut Inn.

Contact: matthewjenkins@worcestershire.gov.uk. Booking not required.

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Planning Weekly Lists

Planning weekly lists

You can view the planning weekly lists from the sections below.

Planning applications received

Between:

 

 

Planning applications decided

Between:

Public notices - newspaper advert

Published by Worcester City Council

 

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Council: Local Government Transparency Code

Local Government Transparency Code

To promote openness and transparency, The Department for Communities and Local Government (DCLG) has issued the Local Government Transparency Code 2014 to meet the Government's desire to place more power into citizens' hands to increase democratic accountability and make it easier for local people to contribute to the local decision making process and help shape public services.

Expenditure and Procurement

Value Added Tax that cannot be recovered is negligible therefore if not stated please assume nil.

Property

Grants

Fraud

2017-2018

Occasions when WCC used powers under the Prevention of Social Housing Fraud (Power to Require Information) (England) Regulations 2014, or similar powers.  0
Total number of employees (absolute and full time equivalent) undertaking investigations and prosecutions of fraud on behalf of the Council.  0
Total number of employees (absolute and full time equivalent) of professionally accredited counter fraud specialists.  0
Amount spent by the authority on the investigation and prosecution of fraud.  £0 Bulk of work transferred to DWP 
Total number of fraud cases investigated 0 Bulk of work transferred to DWP 

As a City Council and billing authority, the bulk of our fraud investigation work used to be in respect of housing benefit fraud but this responsibility (including relevant staff) was transferred to the DWP from 1 November 2014 as a result of the creation of the single fraud investigation service (SFIS). The Council now provides the DWP with information to assist their investigations but do not have information from them on numbers of staff involved and numbers of cases and it expects the DWP to be reporting this separately. The Council is unable to report details in respect of housing benefit fraud as it no longer holds the data.

The Council has very little fraud in other areas and therefore no longer have a specialist team dealing with fraud. The Council has clear policies in relation to anti-fraud and corruption e.g. Anti-fraud and Corruption Strategy, Whistle Blowing Policy. In the case of ad-hoc instances of ‘non housing benefit fraud’ that require investigation, our internal auditors, as a special task, undertake this.

Organisation Information

If you have any queries regarding our data please visit our Guide to Information page.

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Parking-Parking Service Charter

Parking Service Charter

The City Council is the leading provider of parking services in Worcester City. We have fourteen car parks with over 2500 spaces, and three 'on street' controlled parking zones, for people living in, working in or just visiting the City of Worcester. We are also responsible for the enforcement of 'off street' parking regulations. These are regulations which apply to parking restrictions placed on the highway.

The majority of our car parks have attained 'Safer Parking' status. This is a prestigious achievement awarded by the British Parking Association and Association of Chief Police Officers under the Safer Parking Accreditation Scheme. The government would like to see all car parks achieve this standard.

Park Mark - Safer Parking. It is the job of Worcester City Council to keep Worcester ‘on the move' for the benefit of all road users, avoiding problems caused by irresponsible or inconsiderate parking.

You may park your motor vehicle on the road providing it is safe to do so and there are no Traffic Regulation Orders in place which prohibit or restrict you from doing so. Where we find motor vehicles contravening the traffic regulations we may apply our enforcement policy.

Our parking services staff are employed to administer and enforce the Traffic Regulation Orders fairly and equitably within our car parks and on the highway throughout the city where parking restrictions exist. Our parking service operates 7 days a week, 52 weeks a year.

We believe that effective parking enforcement benefits public transport users, pedestrians, motor cyclists, cyclists, responsible drivers and other road users.

The Parking Service team maintain pay and display ticket machines within Council owned car parks as well as signs and lines. Together with our partner agency, Worcestershire County Council, we are responsible for the infrastructure of 'on' and 'off' street parking to make sure parking bays and spaces are always available and safe to use.

The team also aims to handle all enquiries in a courteous and helpful manner and respond to all written representations about penalty charge notices.

We are committed to providing the best parking service in Worcester by understanding what is important to our customers.

We deliver:

  • Clean, safe, and easy to use car parks
  • The highest standards of security, using closed circuit television systems
  • Brightly lit car parks
  • Well trained and enthusiastic staff
  • Competitive prices
  • Customer help points
  • Clear signs
  • Free cycle / motor cycle parking

We will expect the users of our car parks:

  • To pay the appropriate charge. (Charges apply between 7am and 9pm every day, including Sundays and Bank holidays)
  • To properly display a valid pay and display ticket so it can be easily seen and read as to date, time and amount paid
  • To park correctly in a parking bay
  • Use only one parking space. (Do not park on the white lines or allow your vehicle to overhang into the adjoining bay)
  • To ensure that any motor vehicles using our car parks are  properly insured to the minimum requirements of the Road Traffic Act
  • To ensure that any motor vehicle using our car parks displays a valid vehicle excise disk (VED)
  • To ensure that any motor vehicles using our car parks do not cause an obstruction to other road users, including pedestrians
  • Have consideration for other road and car park users
  • Treat our Civil Enforcement Officers in a civil and courteous manner

You can help us by:

  • Parking only in marked bays
  • Not losing your ticket
  • Reporting any incidents including accidents where damage has occurred to our property
  • Having enough cash to cover your parking fee
  • Putting your litter in the bins provided
  • Making sure your motor vehicle is not too high for the car park entrance

If we fail to meet your expectations:

  • We will thank you for your feedback
  • Be active in putting things right
  • Do the things needed to stop it happening again

Where you can find us

We have fourteen convenient car parks in Worcester City offering parking services to business users, residents and visitors. Thirteen of those car parks allow users of vehicles that meet the below criteria to park, providing the unladen weight of the vehicles does not exceed 2750kgs.

Croft Road car park in addition provides facilities for vehicles larger than the below, to park,up to a maximum gross weight of 42 tonnes.

Trailers may also be parked in Croft Road Car Park. A trailer is any trailer towed by a motor vehicle.

Permitted vehicle sizes are as follows:

  • Maximum length 4.92 metres  (16'0')
  • Maximum width 2.46 metres (8'0')
  • Maximum height 2.00 metres (6'6')

Worcester City car parks

 

Red Zone

Location Spaces

Copenhagen Street

160
Cornmarket 85
Providence Street 60

Amber Zone

Location Spaces
Cattle Market 314
King Street 116
Newport Street 139
St Martins Gate 804 (multi storey car park)
Clare Street 53
Commandery Road 38

Green Zone

Location Spaces
Pitchcroft / Moors 345
Tallow Hill 100
Tybridge Street 75
Croft Road (Cars) 241
Croft Road (Coaches) 8

‘On' Street Controlled Parking Zones

Parking restrictions in force in Worcester City

Parking on a single yellow line

Generally, you cannot park on a single yellow line between 8 am and 6 pm, Monday to Saturday. You should always check street signs or the controlled parking zone signs for confirmation of the regulations, as the hours when single yellow lines operate vary from location to location.

Parking on a double yellow line

This is not permitted at any time of the day or night, weekdays or weekends. Double yellow lines denote an area where it can be dangerous to park, or where leaving your vehicle can be a hazard to other road users. Double yellow lines are placed on the highway to improve road safety. Those who park on double yellow lines will receive a Penalty Charge Notice (PCN).

Parking in a loading bay

These areas are for the specific use of vehicles that wish to load and unload. Some bays are for the specific use of commercial vehicles only, although you should always check street signs for confirmation of regulations. Those who simply park in a loading bay without loading or unloading will receive a Penalty Charge Notice (PCN).

Parking in a Residents Parking Zone

These areas are for the use of residents who must display a valid resident's permit or their visitors who must display a valid resident's permit.

Parking in a residents parking zone without the proper authority will attract a Penalty Charge Notice (PCN).

Parking in Council owned car parks

We encourage people living in, working in, or just visiting the City of Worcester to use our car parks. Our car parks are safe and clean and are strategically located around the City to be convenient to all the facilities the City has to offer.

Motor cycles may park free in the designated areas of our car parks. With the exception of Croft Road car park all our car parks have height and width restrictions in place. Motor vehicles may only be parked within the designated car parking bays.

How to avoid receiving a Penalty Charge Notice (PCN)

  • Check the times when parking is allowed
  • Park fully within the markings of the bay
  • Check that the bay is not suspended – especially if you park here frequently
  • Do not leave your vehicle to go and get change for the pay and display machine
  • Check that your pay and display ticket shows the expiry time before leaving your vehicle
  • Do not leave more than one ticket on display – always remove expired ones
  • Check that your ticket, permit or badge is properly displayed before you leave your vehicle
  • Do not come back to your vehicle and insert additional coins into the pay and display machine if buying extra time is not permitted
  • Before parking on a single yellow line, check the time plate allows you to do this
  • Do not park on double yellow lines anytime day or night
  • Do not park in taxi bays or taxi ranks
  • Do not park in bays designated for use by disabled users without displaying a blue badge
  • Do not park in a loading bay without loading or unloading
  • Do not park in a dual use bay during restricted times
  • Do not park in residents parking bays without displaying a residents parking permit

Further information on the PCN process

Your right of reply

If you have any comments or suggestions regarding this charter please write to:

Parking & Enforcement Services
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

or email parkingoffice@worcester.gov.uk

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Parking: Notes For Applicants of Parking Permits

Notes for applicants of Residents Parking Permits

  1. Only residents of premises whose address falls within the listed streets in the relevant zone may apply for a Residents Parking Permit to park their vehicle within that particular zone. Where a resident is not listed on the current electoral roll, it may be necessary to produce some other form of proof of residence.
  2. A Permit to park in a defined zone will not allow parking in another different zone; the permit is restricted to parking in the listed zone only.
  3. Permit charges and the number of permits allowed per property are listed in the relevant zone details.
  4. A Resident`s Parking Permit will apply to one specific vehicle only by registration number and may not be used on any other vehicle.
  5. Resident`s Parking Permits may be issued to the following classes of vehicles.
    1. A Passenger vehicle [car].
    2. A motor-cycle.
    3. A Goods Vehicle [small vans etc.].
  6. Possession of a Resident`s Parking Permit does not guarantee the availability of a parking space within the specified Zone, this is subject to occupancy by other Permit holders. Neither does the possession of a Resident`s Parking Permit guarantee the permit holder will be able to park directly outside their property. Possession of a Resident`s Parking Permit simply allows the permit holder to park within the specified scheme, space permitting.
  7. The permit holder should be the registered owner or keeper of the vehicle for which the permit is issued.
  8. Resident`s Parking Permits are valid for a period not exceeding 12 months from the date of issue. Applications for Resident`s Parking Permits must be made on the relevant form for the zone required, forms are available to down load on Worcester City Council`s web-site www.worcester.gov.uk Applications to renew permits may be made up to one month before the date of expiry.
  9. A Resident`s Parking Permit must be returned to Worcester City Council if;-
    1. The Permit holder is no longer a resident within the specified zone.
    2. The Permit Holder ceases to own the vehicle for which the permit has been issued.
    3. The vehicle no longer falls within a permitted class of vehicle.
    4. The vehicle has a Statutory Off Road Notice [SORN] recorded against it.

      Note: It is not permitted to alter, amend or intentionally change any of the vehicle details on a Resident`s Parking Permit.

      Returned Permits should be addressed to :

      Parking & Enforcement Services
      Worcester City Council
      The Guildhall
      High Street
      Worcester
      WR1 2EY
       
  10. Worcester City Council may withdraw or cancel a Resident`s Parking Permit by written notice to the permit holder if any of the above apply, in which case the permit should be returned to Worcester City Council within 2 x working days of receipt of cancellation.
  11. Valid Permits may be surrendered at any time during the period of issue, Worcester City Council may refund on a pro rata basis any value left on the permit.
  12. A replacement Resident`s Parking Permit may be issued on request at the discretion of Worcester City Council where;-
    1. A Permit has been lost or destroyed.
    2. The Permit has been damaged or defaced so that the vehicle details can no longer be readily confirmed.
    3. Worcester City Council may levy an administration charge if either of the above applies.
  13. 13. Vehicles parked within the specified Zone should park in such a manner as to not cause any unnecessary obstruction to any other vehicle, premises of person and the permit must be displayed at all times clearly in the front left hand side of the vehicle’s front windscreen. Any vehicle not fitted with a front windscreen should display the permit clearly in some other relevant position in order that the permit may be inspected at any time by an Officer of Worcester City Council.
  14. Any vehicle [not being a vehicle recorded as being entitled to a Resident`s Parking Permit within the specified Resident`s scheme or zone] being used in connection with the sale of any article from that vehicle may not park within a Resident`s Parking Zone except if the articles concerned are taken into or delivered to a premises adjacent to the vehicle from which the sale is affected or if the person is licensed to sell goods from a stationary pitch within the specified parking zone.
  15. Worcester City Council or Worcestershire County Council may suspend all or part of a designated Resident`s Parking Zone at any time without notice for the following reasons.
    1. For the purpose of facilitating the movement of traffic or promoting it`s safety.
    2. For the convenience of occupiers of premises near to or adjacent to the parking place for occasions such as wedding, funerals or other special occasions.
    3. On any occasion on which it is likely by reason of some special event or attraction, that any street or road may be thronged or obstructed.
  16. A Police Officer [in Uniform] or a Worcester City Council Civil Enforcement Officer [in uniform] may move or cause to be moved in cases of emergency [or at any other reasonable time] any vehicle required, parked within a specified Resident`s Parking Scheme or Zone.
  17. There are exceptions whereby non Resident`s vehicles may stop or wait within any specified Resident`s Parking Scheme or Zone, being;-
    1. To allow passengers to board or alight from a vehicle.
    2. To allow the loading or unloading of Goods to premises.
    3. The delivering of furniture or property effects.
    4. The delivery and collection of postal matters.
    5. Roads maintenance works, including works by the major utility providers [Gas, Electricity, Water or Telephony systems].
    6. To allow for building / renovation / decoration works to premises within the specified scheme or zone.
    7. To allow for the presence or parking of emergency service vehicles, [Police, Fire or Ambulance services].
    8. For circumstances beyond the driver`s control.
    9. To avoid a Road Traffic Accident / Collision.
  18. A full copy of the Traffic Regulation Order covering the Resident`s Parking Schemes in Worcester City by be inspected on request at The Guildhall, High Street, Worcester, WR1 2EY by giving not less than 5 working days notice to:-

    Parking & Enforcement Services
    Worcester City Council
    The Guildhall
    High Street
    Worcester
    WR1 2EY

    Tel: 01905 722233.
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