This website is run by Worcester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website in a logical manner using a screen reader.
- skip navigation to main content when using a screen reader
- We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- some of our online forms are difficult to navigate using just a keyboard
- changing the line height or spacing of text is not possible without the aid of third party tools
- websites and documents that are produced by third-party organisations and are linked from Worcester City Council
- keyboard navigation using interactive features (such as My Local Area address list selection, Planning Search map layer selection, Self Service box ticking)
- Some of our video content may not have captions or transcripts
Technical information about this website’s accessibility
Worcester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is mostly compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Parts of our website may be non-compliant due to:-
Users are not able to modify the text spacing or the line height. This does not meet the WCAG 2.1 success criterion 1.4.12 (text spacing). We are exploring solutions for this issue.
Interactive tools and online forms
Parts of our interactive forms are difficult to navigate using a keyboard. For example, to select My Local Area address list selection, Planning Search map layer selection and the Self Service box selection. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). We are exploring solutions for this issue.
Third party sites
The Planning Portal and Modern.Gov are third party sites that we frequently refer to on the website. We are not responsible for the accessibility of the content or design of these websites.
PDFs and other documents
Older PDF documents and those supplied by external organisations or for planning purposes are not formatted in such a way that they can be interpreted by a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documentation which is published to the website will meet accessibility.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Our older PDFs, Word and Excel and third-party documents do not meet accessibility standards. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). However, the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, unless found otherwise. Any new PDFs or Word documents we publish will meet accessibility standards.
Prerecorded videos published before 23 September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criteria 1.2.2 Captions (Prerecorded). Captions may not be added to these videos because a prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations. Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards.
Interactive maps are exempt from meeting the accessibility regulations.
How we test this website
A desktop audit and automated test software (Sitemorse) is carried out weekly by Worcester City Council.
We test our main website platform worcester.gov.uk
What we’re doing to improve accessibility
Our web team, who are responsible for content and design on the website, are undertaking training in producing more accessible content and improving content that is already on the site.
Any new content we publish to the website will:
- Be structured well
- Use plain English
- Contain accessible PDFs
Website testing is carried out weekly to identify accessibility issues, in which they will be tackled in order of those with the greatest impact.
Accessibility User Testing will be carried out in the future to test the accessibility and usability of the functions on the website.
My Computer My Way (MCMW) offer guides to using assistive technologies to use websites with a range of devices.
If you have a complaint about the accessibility of our website, you should raise a complaint using our Complaints, Compliments and Suggestions procedure.
If you are not satisfied with our response then the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) and you should contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
If you wish to contact us about anything not covered, please visit our Contact us page.