Worcester City Council - Pay On-line

Make a payment

Worcester City Council will process and store your information in accordance with Data Protection Law. For more information, please see our privacy notice.

To make a payment now you can go straight to our secure payments page. You will need your debit or credit card and the reference number shown on your bill or invoice.

What services can I pay for on-line?

You can pay on-line for:

  • BID (Business Improvement District)
  • Business Rates
  • Council Tax
  • Fixed Penalty Notice e.g. litter/smoking fines
  • Garden Waste Collection
  • Housing Benefit Overpayment invoices
  • Invoices
  • Licensing
  • Parking Penalty Charges Notices
  • Temporary Accommodation

Pay by credit or debit card:

  1. Pay On-line facility on this Website
  2. Using our 24 hour automated telephone payment service on 0330 088 0680
    (not available for Garden Waste)
  3. At our Customer Service Centre at:

    The Hive,
    Sawmill Walk,
    The Butts,
    Worcester WR1 3PB

    between 9am and 5:00pm, Monday to Friday.

You can pay using any of these cards:

Credit cards

  • Visa
  • MasterCard

Debit cards

  • Visa
  • Electron
  • Switch or Maestro
    (International Maestro cards are not accepted over the web, as this is a customer present only card)

We CANNOT accept payment by:

  • American Express
  • Diners Club
  • JCB Card

How will I know if my payment has been successful?

When you have finished entering your card details and confirmed you want to continue with the payment, there will be a short delay while your card details are validated.

If your payment is successful, a receipt will be displayed which includes a transaction reference number. Please keep a record of this number.

If an error occurs, your payment will not be processed and a message explaining why will be displayed.

When will my payment show on the Council's records?

Payments you make up to midnight on any working day (Monday to Friday) will normally be allocated to your account with the council by the next working day.

Payments made after this time, or at weekends and on Bank Holidays will normally be allocated to your account by the second working day. For example, if you pay on Sunday your account will not show the payment until Tuesday.

Is my information secure?

The city council uses a secure server to receive your payment card details. The card details are processed by a third party who are certified to meet the latest security standards required by the banks. No card details are held by the council.

What if the secure payments page is not available?

We aim to keep the on-line payments service working 24 hours a day, 7 days a week. If you have difficulty making a payment please let us know:

Telephone: 01905 722233 between 9:00am and 5:00pm.

Worcester City Council will process and store your information in accordance with Data Protection Law. For more information, please see our privacy notice.