Housing Association / RSL / Council Tenant Advice
What if my landlord doesn't carry out repairs?
If you are a tenant of Worcester Community Housing or another Housing Association, you can report any complaints to your landlord.
I can no longer afford the rent
You may also wish to see if you are receiving all the benefits that you are entitled to. You can find this out by visiting the GOV.UK website. You may require some advice on debt which you can receive by contacting the National Debt Line or Citizen Advice Bureau. The Housing Advice Team is also able to help with housing advice and preventing you from losing your tenancy.
- Housing Benefit - Calculator
- Housing Advice Team - Contact Details
- Welfare Reform and Social Housing - More Information
You may also wish to see if you are receiving all the benefits that you are entitled to you can find this out by visiting the GOV.UK website. You may require some advice on debt which you can receive by contacting the National Debt Line or Citizen Advice Bureau. The Housing Advice Team are also able to help with housing advice and preventing you from losing your tenancy.
- Citizen Advice Bureau - 01905 611 371
- Worcestershire Advice Network
- National Debt Line - 0808 808 4000
- Housing Advice Team - 01905 722589
- GOV.UK (Benefit)
Can I buy my property?
This depends on whether you are a Council or Housing Association tenant. As Worcester City Council do not hold any housing stock in the city any longer, it is likely you are a Housing Association tenant.
Names of Schemes
- Council Tenant – Right to Buy
- Housing Association Tenant – Right to Acquire
You can find further information about the two schemes on the GOV.UK Website and the Right to Buy Leaflet. If you would like further information about the Right to Acquire scheme you should contact your landlord.
Can I pass on my tenancy?
There may be several reasons why you might want to pass on your tenancy to someone else. Whether you can do this depends on your tenancy type. If you have any queries about this you should contact your landlord direct to receive advise.
What type of tenant am I?
This all depends on when you obtained your tenancy with your landlord. The best way to find out is to look at your tenancy agreement or contact your landlord who will be able to advice you on your rights.
If you would like to know your tenancy type and you would like to find out your rights then visit the Shelter Website for the tenancy checker.
Can I transfer / exchange to another property?
As a tenant of a Housing Association or Council property you may be entitled to a mutual exchange. A mutual exchange is where you exchange your property with another Housing Association or Council tenant. This can mean you are able to move more quickly than through Home Choice Plus and also offers a wider range of areas.
Most Housing Associations in Worcester are registered with Home Swapper or with Swap and Move, which are national mutual exchange websites and allow you to register for free. If your Landlord is not part of the Home Swapper or the Swap and Move schemes you may still be able to join for a small fee.