Contacting The Council

Telephone our call centre

Telephone: 01905 722233

Emergency out of hours: 01562 733178

Visit in person

We operate an appointment only based system. Appointments can be booked at The Hive in person or by telephone on 01905 722233. Visit our Customer Service Centre to see a Customer Services Advisor at the address below.

Worcestershire Hub Customer Service Centre
The Hive,
Sawmill Walk,
The Butts,

Postal address

Worcester City Council

The Guildhall
High Street

Other ways to contact us

Before you contact us by phone or email, you may find the information you need on our website.

Street care & maintenance

Highways, potholes, street lighting  or other highway issues  
Dog fouling  
Street litter & overflowing bins  
Fly tipping  
Abandoned vehicles  
Other street care & maintenance enquiries  

Parking & parking fines

Pay a parking fine or appeal  
Parking in Worcester  
Blue badge parking  

Business Rates, Council Tax and Housing Benefit

Business Rates
Council Tax
Housing Benefit & Council Tax Support


Planning enquiries  
Weekly lists of applications & decisions  

Elections and voter registration

Register to vote  

Refuse and recycling

Missed bin collections  
Find you bin collection day  
Public Bank Holiday bin collections  
Garden waste collections  
Bulky waste collections  
Commercial waste collections  

Trading Standards and Environmental Health

Trading Standards

(including air quality, contaminated land,

hazardous substances etc)
(including noise, smoke, light, dust etc)
Food standards & safety
Pest control

Freedom of Information (FOI) requests

Freedom of Information (FOI) & Access to information

Feedback and complaints

General contact form

If you still cannot find the information on our website, and do not know who to contact please complete our general contact form.