Worcester Bereavement Services has taken the decision to implement certain control measures to help ensure the health and wellbeing of all staff, service users and visitors to the crematorium and chapels.
As many of us know, losing a loved one is one of the most difficult times in our life.
Worcester City Council, Bereavement Services Team, aim to provide a professional, caring and sensitive service that meets the needs and expectations of the bereaved.
We offer a flexible approach, in order to accommodate as many of the requests of the bereaved as possible, whilst still upholding cultural, ethical and legal responsibilities.
Opening Times for Astwood & St John's Cemeteries
|Dates||Cemetery Grounds||Cemetery Office (Reception)||Remembrance Room|
|1 October - 31 March (Autumn/Winter)||
8am - 4.15pm
Both cemeteries entrance gate will be locked at 4.15pm
|Monday - Friday:
9am - 4pmPlease note that a telephone response (01905 22633) is available until 4.30pm Monday to Friday.
Mon-Fri: 8am - 4pm
Sat-Sun: 10am - 4pm
|1 April - 30 September (Spring/Summer)||
8am - 8pm
Both cemeteries entrance gate will be locked at 7:45pm
Monday - Friday:
Please note that a telephone response (01905 22633) is available until 4.30pm Monday to Friday.
Mon-Fri: 8am - 6.30pm
Sat-Sun: 10am - 4pm
Cemetery and Crematorium Office
Worcester, WR3 8HA
Telephone: 01905 22633
Emergency contact details outside of normal working hours
Telephone Worcestershire Telecare on 08450 568 035
Please be advised, that if you are visiting the cemetery or crematorium and using public transport, we are served by the Number 35 bus from CrownGate Bus station in Worcester.
Worcester City Council's Bereavement Services always aim to provide you with a personal and professional service that offers you the most help, support and advice possible.
If you feel we have not given you this service, or feel there are ways we can improve our information to you, then we would like you to tell us.
Please contact us at the address above and mark it for the attention of the Bereavement Services Manager, who will give it their personal attention. If you have had a particularly positive experience and we have exceeded your expectations, we would also like to hear from you.
Rules and regulations are a necessary requirement for the management of Worcester City Council's, Cemetery and Crematorium facility. Every effort has been made to avoid restricting the rights and choices of the individual. Therefore, these rules and regulations have been prepared to regulate for a clean, safe and tidy cemetery/crematorium grounds.
If for some reason you are not satisfied with the funeral arrangements made by the funeral director, then you should discuss your issue with them directly in the first instance. If you are still not satisfied after their response, you can take your complaint to one of the following
The National Association of Funeral Directors (NAFD)
The National Society of Allied and Independent Funeral Directors (SAIF)
Please use the links below if you wish to contact local or national bereavement support services
The Crematorium & Cemeteries Forum
A forum meets throughout the year, and includes an independent chairman, representatives from funeral directors, ministers, civil celebrants, elected councillors, stonemasons and the council's bereavement services. Please contact Bereavement Services if you require further information about the forum.