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Refunds to begin week commencing Monday 10 October

 Worcester City Council has been informed that car park users will start to see refunds appearing in their bank accounts next week.

The Council continues to hold twice daily meetings with Flowbird in a bid to get the matter sorted out as swiftly as possible.

A spokesperson for Worcester City Council, said: "We are doing our utmost to resolve these issues as quickly as possible and would again like to sincerely apologise to all those affected. We would like to assure our customers that the matter continues to be a top priority for us and we are having twice-daily meetings with Flowbird to ensure that we can keep people updated on the situation, which is sadly not being resolved as speedily as we would wish. We will be in touch with all customers who have contacted us thus far to keep them informed and would urge everyone to refer to our website and social media for the latest information. We will ensure that nobody has suffered any financial loss as a result of this issue"

Worcester City Council has been contacted by more than 1,500 customers and has issued a contractual breach notice to Flowbird in respect of this incident. It will also be undertaking a review of current arrangements.

Anyone suffering acute financial hardship and requiring immediate financial support because of the issue, should send evidence of duplicate payments having been taken from their bank account to This email address is being protected from spambots. You need JavaScript enabled to view it., inserting 'DUPLICATE PAYMENTS REFUND REQUEST' in the subject box. Once the Council has verified your request, you will be asked to provide bank details so that a short-term payment can be made to your account in advance of the automatic refund.

If any customer has incurred bank/overdraft charges as a result of this issue, the Council will ensure that these are reimbursed. If you have incurred such charges, please send details to the council by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. and inserting 'REQUEST FOR REIMBURSEMENT OF BANK CHARGES' in the subject box. Alternatively, you can inform the Council by phone on 01905 722233. You will then be provided with further information on how your payment will be processed.

Anyone needing financial advice can contact Citizens Advice, with whom the council works in partnership. Citizens Advice can be contacted on 0808 278 7891.

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