Remaining valid car parking payments to be processed this week

Around 30,000 car parking payments which have yet to be debited from customers' bank accounts are due to be processed this week

Duplicate payments for parking sessions at Worcester's car parks have now all been dealt with, with payments expected to arrive in customers' bank accounts by the end of this week.

However, around £57,000 in genuine car parking payments have yet to be processed and this will begin happening on Thursday 27 October.

After the issue of duplicate payments became apparent, Worcester City Council ordered a stop on payment processing, with the last batch of payments processed on September 30. This meant that many batches of transactions were held back and there are therefore car park payments relating to valid car parking sessions between August 29 and September 28 that have yet to be dealt with.

The Council has now instructed Flowbird to begin processing these transactions and customers who have parked during this period are assured that these are NOT further duplicate payments, but are valid ones which are merely delayed in leaving their accounts.

Shane Flynn, Director of Finance at Worcester City Council, said: "While we are pleased to hear that all duplicate payments have now been dealt with, there is still some work to be done on processing payments which were put on hold once the duplicate payment issue became apparent.

"Firstly, we would ask people to check their accounts to ensure they have received their refunds and if they haven't, to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

"Secondly, we also suggest that if people have further payments taken from their accounts, that they check to make sure that they do relate to valid car parking sessions. With these remaining payments, people may have parked several times and will likely see the payments all taken out at once, or within a couple of days. We would like to assure customers that these will be multiple payments, rather than duplicate payments.

"We appreciate how frustrating that this issue has been to customers, but ask that they bear with us while we try to bring this issue to a close. We will continue to provide regular updates until the matter is completely resolved."

If any customer has incurred bank/overdraft charges as a result of this issue, the Council will ensure that these are reimbursed. If you have incurred such charges, please send details to the council by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. and inserting 'REQUEST FOR REIMBURSEMENT OF BANK CHARGES' in the subject box. Alternatively, you can inform the Council by phone on 01905 722233. You will then be provided with further information on how your payment will be processed.

Anyone needing financial advice can contact Citizens Advice, with whom the council works in partnership. Citizens Advice can be contacted on 0808 278 7891. 

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