Privacy Notices

Service being provided

The provision of digital images to Worcester City Council to support their Marketing and Communications campaigns.

Categories of personal data we need to collect

Name

Contact Details

Digital Image/Recording

Categories of ‘special’ personal data we need to collect

The photographic image/recording may evidence any of the following:

Physical or mental health details

Racial or ethnic origin

Religious or other beliefs of a similar nature

Data Controller and Processors

The Data Controller is Worcester City Council

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of Processing & Lawful Basis 

Marketing

Service Delivery

Our legal basis for using your personal data is:

Data subject has given their consent

Our legal basis for using your Special Categories of data is:

Data subject has given explicit consent

You have the right to withdraw consent at any time by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

Who we share the information with

Images maybe used for publication on the internet and is therefore publicly available.

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

• Your Right to be Informed
• Your Right to Access your personal data
• Your Right for us to Rectify your personal data
• Your Right to have your personal data Erased
• Your Right to Restrict our processing of your personal data
• Your Right to Data Portability in a machine readable format

Individual right to complain to the Information Commissioners Office

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer via

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.,

Phone: 01905 722233

Postal Address:

Data Protection Officer
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:

Postal Address:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Service being provided

Worcester City Council operates closed‑circuit television (CCTV) systems at the following locations:

• Astwood Cemetery
• Cripplegate Depot
• The Guildhall
• Perdiswell Depot
• Six Ways Depot
• St Martin’s Gate Car Park

CCTV is also operated on certain Council fleet vehicles, where cameras may record activity in public spaces.

Clear signage is displayed in areas where CCTV is in operation.

Categories of personal data we need to collect

• Video images of individuals
• Images of vehicles, including vehicle registration numbers

This information may identify individuals and is therefore personal data.

Data Controller and Processors

The Data Controller is Worcester City Council

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of Processing

CCTV is used for the following purposes:

• Public safety and community protection
• Prevention and detection of crime and anti‑social behaviour
• Protection of Council property, staff, and members of the public
• Supporting investigations and insurance claims

CCTV is not used for routine staff monitoring and is operated in a proportionate and targeted way.

Lawful basis for processing personal data

The lawful basis for processing is:

• Article 6(1)(e) UK GDPR – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority

This includes statutory duties relating to public safety, crime prevention, and local authority functions.

Lawful basis for processing special category data

Processing is necessary for reasons of substantial public interest, on the basis of the above legislation.

Who we share the information with

CCTV footage may be shared only where necessary and lawful, including with:

• The Police and other law‑enforcement agencies
• Insurers and legal representatives (for claims or investigations)

Any sharing is limited to what is necessary and is carried out securely.

How long we hold your information

CCTV footage is retained for a limited period, in line with the Council’s Retention Schedule.

Footage is normally retained for up to 30 days, unless it is required for:

• an investigation,
• legal proceedings, or
• an insurance claim.

Where footage is required for these purposes, it will be retained only for as long as necessary. All information will be held securely and destroyed under confidential conditions.

Details of data transfers outside the UK and safeguards in place

We do not routinely transfer data outside of the UK. Where personal data is transferred outside the UK, appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses.

Automated decision-making

We do not carry out automated decision-making or profiling in relation to this processing.

Your rights

You have rights under UK GDPR, including the right to:

• access your personal information
• ask us to correct incorrect or incomplete information
• ask for your information to be deleted (in certain circumstances)
• restrict how your information is used
• object to certain uses of your information
• request your information in a commonly used format (data portability)
• understand and challenge automated decisions and profiling.

We may not always be able to agree to a request if the law requires us to keep or use your information.

Complaints and further information

If you have questions or concerns about how your information is used, please contact the Data Protection Officer:

Email:        This email address is being protected from spambots. You need JavaScript enabled to view it. 
Phone:      01905 722233

Postal address:  

Data Protection Officer
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):

Website:   https://www.ico.org.uk 

Phone:      0303 123 1113

Postal address:   

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Changes to this notice

We may update this privacy notice from time to time. The latest version will always be available on our website.

Service being provided

Administration of the collection of Council Tax and Business Rates billing, claims for Housing benefit, claims under the Council Tax reduction Scheme, and assist with recovery of unpaid Council tax, Business rates, or overpaid Housing Benefits.

Categories of personal data we need to collect

• Name
• Address
• Contact Details
• Financial including those of your partner or any dependents; or non-dependants
• Date of Birth
• Household composition
• National Insurance Number
• Any other information needed to process your claim, such as landlord details, employment details, etc

Categories of ‘special’ personal data we need to collect

Medical information if required to support your claim

Consequences of failing to provide personal data

If you do not provide the required personal data it may delay or prevent the facilitation of the above services.

Data Controller and Processors

All personal data held is processed by the South Worcestershire Partnership in accordance with data protection law.  The Local Authorities who have engaged their services within the South Worcestershire Partnership are namely, Wychavon District Council, Worcester City Council and Malvern Hills District Council.

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

In addition, we use data processors that are third parties who provide certain parts of our services for us. We have contracts in place with them and they will not do anything with your personal information unless we have instructed them to do so. Our current data processors for these services are listed below.

• Civica Open Revenues – The system used to administer Housing Benefit, Sundry Debtors, Council Tax, Business Rates, and Council Tax Support
• Telsolutions – Supplier we use to send text, emails and phone calls about Council Tax accounts that are behind in payments.
• Ascendant Solutions – Supplier we use to obtain forward address records and identify vulnerable customers

Purpose of Processing & Lawful Basis

• Service Delivery
• Service planning/Improvement
• Prevention or Detection of Fraud/Crime 

Our legal basis for using your personal data is:

• performance of a task carried out in the public interest or in the exercise of official authority as provided for by:
  • Social Security Contributions and Benefits Act 1992
  • Social Security Administration Act 1992
  • Social Security Act 1998
  • The Housing Benefit Regulations 2006 (as amended)
  • Local Government Finance Act 1992
  • Local Government Finance Act 2012
  • The Council Tax Reduction Schemes (Default Scheme) (England) Regulations 2012
  • And any other applicable legislation

Our legal basis for using your Special Categories of data is:

• processing is necessary for the purposes of carrying out the obligations of the controller on the basis of the above legislation.

Who we share the information with

We may share your information with partner organisations,

including:

• Registered Social Landlords
• The Department for Work and Pensions
• Health & Social Care Organisations such as Worcestershire Health and Care Trust
• Government Agencies
• External Auditors and regulators
• Enforcement Agents instructed on our behalf

We will use the information you have supplied to process your claim and/or administer housing benefit. We will check some of the information with other sources to ensure the information you have provided is accurate.

We will not normally share your information with organisations other than our partner organisations without your consent; however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

Information which has been submitted to us in relation to business rates is published online in the interests of transparency. This could include the name of the business owner in some circumstances. If we have published information in relation to business rates which you wish to be redacted, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. in order to have your request considered.

We may obtain information from third parties, or provide information to them to check its accuracy, to prevent or detect crime, or to protect public funds, if the law allows it and to highlight ,where applicable, vulnerable customers. These third parties include other local authorities, government departments such as Her Majesty’s Revenue and Customs and Credit Reference Agencies.

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

• Your Right to be Informed
• Your Right to Access your personal data
• Your Right for us to Rectify your personal data
• Your Right to Object to how we use your personal data

Service being provided

Administration of community liaison and facilitation of volunteering opportunities within the Tree for Cities tree planting and maintenance programme.

Categories of personal data we need to collect

Name

Address

Contact Details

Date of Birth

Gender

Categories of ‘special’ personal data we need to collect

Medical

Disability

Ethnicity

Consequences of failing to provide personal data

If you fail to provide the personal data required we maybe unable to facilitate opportunities to volunteer.

Data Controller and Processors

The Data Controllers are Worcester City Council and Trees for Cities

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of Processing & Lawful Basis 

Service Delivery

Service planning/Improvement

Our legal basis for using your personal data is:

Performance of a task carried out in the public interest

Our legal basis for using your Special Categories of data is:

To protect the vital interests of the data subject

Explicit consent

Who we share the information with

Trees for Cities (Project Partner)

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

• Your Right to be Informed
• Your Right to Access your personal data
• Your Right for us to Rectify your personal data
• Your Right to have your personal data Erased
• Your Right to Restrict our processing of your personal data
• Your Right to Object to how we use your personal data

Individual right to complain to the Information Commissioners Office

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer via

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.,

Phone: 01905 722233

Postal Address:

Data Protection Officer
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:

Postal Address:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF