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Housing Benefit & Council Tax Support

The welfare system has undergone significant changes in recent years, particularly for people of working age. Most of these changes do not affect people who have reached State Pension age, although there are some exceptions.

The reforms have changed how some benefits are claimed and paid, introduced Universal Credit for many working age claimants, and updated the rules for eligibility and entitlement across a range of benefits.

These changes are intended to simplify parts of the benefits system and encourage employment while providing financial support to those who are eligible.

Removal of the two child limit

From 6 April 2026, the two child limit was removed for both Universal Credit and working age Housing Benefit.

Previously, support for children was limited to the first two children in most cases, unless an exception applied. Following this change, eligible families can now receive support for all dependent children, regardless of when they were born.

If you receive Universal Credit, any increase to your award will normally be applied automatically from your first assessment period starting on or after 6 April 2026.

If you receive working age Housing Benefit, the change will also be applied automatically, and all eligible dependent children will be included when your entitlement is calculated.

If you think you are affected by this change and your benefit has not been updated, contact your Universal Credit Department if you receive Universal Credit, or the City Council if you receive Housing Benefit.

Changes to benefits for mixed-age couples

A mixed-age couple is where one partner has reached State Pension age and the other has not.

Since 15 May 2019, most new claims from mixed-age couples must be made for working age benefits, such as Universal Credit, rather than Pension Credit or pension age Housing Benefit.

If you are already receiving Pension Credit or pension age Housing Benefit and have remained entitled to those benefits since before 15 May 2019, these changes do not affect you.

Where a mixed-age couple receives Universal Credit, the partner who has reached State Pension age is generally not required to meet work related requirements.

More information on benefits for mixed-aged couples.

Under occupancy in social housing (also known as the Bedroom Tax or Spare Room Deduction)

If you rent your home from a social landlord and receive Housing Benefit or the housing costs element of Universal Credit, the amount you receive may be reduced if you are considered to have more bedrooms than your household needs. This is commonly known as the Bedroom Tax or Spare Room Deduction.

The under-occupancy rules generally do not apply if you or your partner have reached State Pension age.

If the rules apply, your eligible housing costs may be reduced by:

  • 14% if you have one spare bedroom
  • 25% if you have two or more spare bedrooms.

If you believe the rules have been applied incorrectly, or your circumstances mean you need an additional bedroom, you may be eligible for an exemption, a Crisis and Resilience Fund Housing Cost Payment, or other financial support.

For advice, contact the City Council if you receive Housing Benefit, or your Universal Credit service centre if you receive the housing costs element of Universal Credit.

Council Tax Support Scheme

If you are on a low income or receive certain benefits, you may be eligible for help with paying your Council Tax through the Council Tax Support Scheme.

Find out more more information about eligibility and how the Council Tax Support Scheme works.

Housing Benefit

If you receive Housing Benefit, you can find information about eligibility, entitlement, and recent changes in our Housing Benefit section.

Latest information about Housing Benefit and how it may affect you on the GOV.UK website.

If you need advice about your Housing Benefit claim or recent changes to the scheme, please contact the City Council.

Housing Benefit and Council Tax Support are schemes designed to help people on low incomes pay their rent and/or Council Tax. 

New benefit claims

Help with your rent

If you are of working age and you are renting your home, on a low income and need to make a new claim for help with your rent, you will be required to make a new claim for Housing Costs through Universal Credit.

You can only claim Housing Benefit through Worcester City Council if any of the following apply:

  • You are single and have reached State Pension Age
  • You are in a partnership, and you have both reached State Pension Age
  • You are in Council-placed emergency housing or certain types of exempt or specified accommodation (no age restriction).

If you fall into the categories listed above, you can start a new claim for Housing Benefit today

If this list does not apply to you then you will need to make a claim for your housing costs through Universal Credit. Please follow the links below to find out more and make a new claim online;

Help with your Council Tax

You can claim Council Tax Support via Worcester City Council.  If you are of working age, the rules on claiming Council Tax Support can vary by Local Authority.

If you are of pension age the rules will be the same wherever you apply.

Make a claim for Housing Benefit and/or Council Tax Support

If you need to make a new claim for Housing Benefit and / or Council Tax Support, please click on the link below to start a new claim today. 

Housing Benefit and Council Tax Support Application Form

You will be able to submit evidence to support your claim at the end of the application process by uploading documents saved on your computer. You will in all cases need to provide evidence of all income or benefits received into your household to enable us to process your application.

If you do not have the evidence to upload at the time you make your application it can be scanned or photographed afterwards and This email address is being protected from spambots. You need JavaScript enabled to view it..  

Alternatively, you can drop relevant evidence in at Trinity Street Housing Advice Centre, Trinity Street Worcester, WR1 2PW. 

Please do not wait until you have all your evidence before submitting your claim, as you may lose out on benefit. If you do not fully submit your claim within a calendar month of starting it, your claim will be deleted and you will have to start a new claim.

Help to complete your application

Our Contact Centres can provide support for people who do not have access to online facilities or who need assistance to make a claim.

We can also provide support to our customers via our telephone contact centre, except for bank holidays.  Please call us on 03004 560 560 between 9am and 1pm, Monday to Friday.

Alternatively, you can book an appointment at a time convenient for you.

Book an appointment

How much will I get? 

Housing Benefit and Council Tax Support are means tested benefits. The amount you receive can depend on:

  • your income;
  • your savings;
  • the size of the property, the amount of your rent; and
  • who else lives with you

You can get an estimate of your housing benefit using an online Benefits Calculator. Please be aware that this is just an estimate and does not guarantee any support that you may receive.

If you are already receiving housing benefit but the benefit payment amount does not cover your total rent, then you may be able to get extra help for housing costs by applying for a Crisis and Resilience Fund (CRF) Housing Payment. CRF Housing Payments are not benefit payments.

For details of other benefits to which you may be entitled, visit Gov.uk or Citizens Advice. You can also find what the rates of benefit are by visiting Rightsnet.

How we pay your Housing Benefit

Housing Benefit is paid to you via BACS. We cannot pay your benefit by cheque. If you do not have a bank account you can open a basic bank account.

 

The Department for Work and Pensions (DWP) have the sole responsibility for calculating whether a benefit cap will apply to you.  The Council administers the cap by reducing your Housing Benefit payments.  The Council has no discretion whether or not to apply the cap.

The cap is a limit on the total amount of benefit that people of working age can receive.  The benefit cap means that working age claimants will be paid no more in benefits than the average of the net earned income of working households, even if their full entitlement would otherwise be higher. 

More information on the Benefit Cap including who it does and does not affect along with a Benefit Cap calculator, can be found by using the following link:

Benefit Cap - www.gov.uk/benefit-cap

Reporting changes if you receive Housing Benefit or Council Tax Support

If you already receive Housing Benefit or Council Tax Support, it’s important to tell us of any changes to your circumstances right away. If you don’t tell us within one month this could result in a loss of benefits or an overpayment you will be required to pay back.

Changes you must tell us about

  • Income changes: If you or your partner start or stop working, or if there’s an increase or decrease in income.
  • Savings or capital: If your savings or capital change (e.g., savings accounts, investments, property). Please note, if your capital is more than £16,000, you will no longer qualify for Housing Benefit (capital threshold for Council Tax Support is £6,000.00), unless you are receiving Guaranteed Pension Credit.
  • Benefits: If you or your partner start or stop receiving any benefits, such as Universal Credit, Pension Credit, Carers Allowance, Employment and Support Allowance or Disability Benefits.
  • People in your household: If someone moves in or out of your household, or if someone in your household passes away.
  • Child related changes: If a child leaves school, starts work or college, or if child benefit stops.
  • Living arrangements: If you move house or change your tenancy details.
  • Hospitalisation: If you or your partner go into hospital for more than four weeks.
  • Name changes: If you change your name.
  • Other significant changes: Any other changes in your circumstances that might affect your eligibility for benefits.

How to report a change in circumstances 

To report change in circumstances (including change of income and change of address), please complete our online form:

Change of Circumstances Form

If you have any problems with the change in circumstances form and have a general enquiry about your claim, please click the button below to complete our general form and to upload any evidence.

General Enquiry Form

If you are unable to complete this form, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or contact us in writing at South Worcestershire Revenues and Benefits Shared Services, PO Box 11, Pershore, WR10 1PU. Please remember to include your benefit claim number, name, and address. If you require any of your documents back, please provide a pre-paid, self-addressed envelope.

Help to complete our online forms

Our Contact Centres will continue to provide support for people who do not have access to online facilities or who need assistance to complete our online forms. Additional computers will be provided in our centres for people to make claims / submit online forms and staff will provide face-to-face help.

We can also provide support to our customers via our telephone contact centre, except for bank holidays.  Please call us on 03004 560 560.

If you require further advice or assistance, you can visit our customer service centre:

Trinity Street Housing Advice Centre
Trinity Street
Worcester
WR1 2PW

Council Tax, Business Rates, Housing Benefit and Council Tax Support

Our Self Service pages give you instant online access to view and manage your:

  • Council Tax account
  • Business Rate account
  • Housing Benefit or Council Tax Support application
  • Tenants Housing Benefit claims

Using Self Service can save you time, effort and money. There's no need for you to visit us, ring us or write to us. You can view and manage your account online at a time that suits you.

What you can do using Self Service

  • See full details of your account or claim
  • How your charges or benefits are worked out
  • Check your discounts and allowances
  • See when your payments are due
  • View bills and letters we send to you (paperless e-billing)
  • Set up a Direct Debit or make a payment
  • Tell us about a change of address
  • Search for a Council Tax band or Business Rates rateable value
  • Apply for Housing Benefit and Council Tax Support
  • Landlords can view benefit awards, payment details and correspondence.

How to register for Self Service

Please note that we have now completed our system upgrade. If you had a self-serve account prior to August 2022 you will need to re-register your details for a new account as we have changed software suppliers.

  • Fill in your details on the Registration page. You will need to tell us:
    • your account number, claim number or Landlord reference (on your bill or benefit letter)
    • your e-mail address
  • You will then be asked some security questions about your account or claim. If you answer those questions correctly you will be able to log in immediately.

  • If you are unable to answer all the security questions we will send you a PIN number in the post (for security reasons) which you will need to use to log in.

  • Log into Self Service (Open Portal)

Still can't find what you're looking for?

Contact us for help with services not available online.