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Housing Benefit and Council Tax Support is a Government scheme designed to help people on low incomes pay their rent and Council Tax. 

New benefits claims

Help with your rent

Following the introduction of Universal Credit to our area in 2018 it is now the case that if you are renting your home, on a low income and need to make a new claim for help with your rent, you will now likely be required to make a new claim for Housing Costs through Universal Credit.

You can only claim Housing Benefit through your local authority if any of these apply:

  • You are single and have reached State Pension Age.
  • You are in a partnership and you have both reached State Pension Age.
  • You have the severe disablement premium (SDP) within any current legacy benefit. (Employment & Support Allowance, Income Support, Jobseekers Allowance or Housing Benefit at your former address if you are moving).
  • You are in Council placed emergency housing or certain types of exempt or specified accommodation.

If you fall into the categories listed above you can start a new claim for Housing Benefit today

If this list does not apply to you then you will need to make a claim for your housing costs through Universal Credit. Please follow the links below to find out more and make a new claim online;

Help with your Council Tax

Council Tax Support can cover a percentage of your bill if you are of working age and up to 100 percent if you are of pensionable age. If you are on a low income and require help with your Council Tax liability, you can start a new claim for Council Tax Support today.

Please note: This application is for new claims only

Make a benefits claim online

Apply now and find out if you qualify straight away and see how much you will get. You will know that your claim has been received by us as you will get a reply as soon as you apply. You can  Start a new calculation/claim or return to a calculation/claim you have saved.

Help to complete your application

Our Contact Centres will continue to provide support for people who do not have access to online facilities or who need assistance to make a claim. Additional computers will be provided in our centres for people to make claims and staff will provide face-to-face help.

Our face to face contact centres are currently closed until further notice due to the Coronavirus pandemic. We will continue to provide support to our customers via our telephone contact centre that is open from 9am-5pm Monday, Wednesday, Thursday, Friday and 9:30am-5pm Tuesday except bank holidays.

Please note: We are receiving high volumes of calls currently due to the recent government announcements around Coronavirus. We will endeavour to help and support everyone that we are able to in these unprecedented times but would ask for your patience when contacting our service centre as we are trying our best to answer your enquiry as quickly as possible on 03004 560 560 9am-5pm Monday, Wednesday, Thursday, Friday and 9:30am-5pm Tuesday except bank holidays.

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You can e-mail the evidence required to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your claim number in the subject heading.

Covid-19 Council Tax Hardship Fund 2020-21

Households currently receiving Council Tax Support and of working age will receive up to a  £150 one-off reduction on their Council Tax Bill. If you are not required to pay any Council Tax in 2020-21 then the reduction does not apply.

You do not need to apply for this funding. We will use existing Council Tax Support information we hold to automatically reduce your bill. A new bill will be issued to you shortly.

How much would I get? 

Housing Benefit and Council Tax Support are means-tested benefits. The amount you receive can depend on:

  • your income;
  • your savings;
  • the size of the property, the amount of your rent; and
  • who else lives with you

You can get an estimate of your housing benefit using an online Benefits Calculator.

You can e-mail the evidence required to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your claim number in the subject heading, or you can hand in your documents at Customer Service Contact centre.

If you are already receiving housing benefit or council tax support but the benefit payment amount does not cover your total rent / council tax bill, then you may be able to get extra help for housing costs by applying for a Discretionary Housing Payment (DHP). DHP’s are not benefit payments.

For details of other benefits to which you may be entitled, visit Gov.uk  or  Citizens Advice. You can also find what the rates of benefit are by visiting Rightsnet.

How we pay your Housing Benefit

We cannot pay your benefit by cheque, if you do not have a bank account you can open a basic bank account.

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