Housing Benefit and Council Tax Support is a Government scheme designed to help people on low incomes pay their rent and Council Tax.
New benefits claims
Help with your rent
Following the introduction of Universal Credit to our area in 2018 it is now the case that if you are renting your home, on a low income and need to make a new claim for help with your rent, you will now likely be required to make a new claim for Housing Costs through Universal Credit.
You can only claim Housing Benefit through your local authority if any of these apply:
- You are single and have reached State Pension Age.
- You are in a partnership and you have both reached State Pension Age.
- You are in Council placed emergency housing or certain types of exempt or specified accommodation.
If you fall into the categories listed above you can start a new claim for Housing Benefit today
If this list does not apply to you then you will need to make a claim for your housing costs through Universal Credit. Please follow the links below to find out more and make a new claim online;
Help with your Council Tax
Council Tax Support can cover a percentage of your bill if you are of working age and up to 100% if you are of pensionable age. If you are on a low income and require help with your Council Tax liability, you can start a new claim for Council Tax Support today.
Please note: This application is for new claims only
Make a benefits claim online
Due to essential maintenance, our online service will be unavailable from 4pm Friday 4 March until 9am Monday 7 March. Apologies for any inconvenience
Please note: This application is for new claims only and you must have an email address to proceed with the online claim.
- The form includes full instructions on how to make claims as well as a list of the evidence and documents that claimants need to provide.
Please do not wait until you have all your evidence before submitting your claim as you may lose out on benefit.
Help to complete your application
Our Contact Centres will continue to provide support for people who do not have access to online facilities or who need assistance to make a claim. Additional computers will be provided in our centres for people to make claims and staff will provide face-to-face help.
Our face to face contact centres are currently closed until further notice due to the Coronavirus pandemic. We will continue to provide support to our customers via our telephone contact centre that is open from 9am-5pm Monday, Wednesday, Thursday, Friday and 9:30am-5pm Tuesday except for bank holidays.
Please note: We are receiving high volumes of calls currently due to the recent government announcements around Coronavirus. We will endeavour to help and support everyone that we are able to in these unprecedented times but would ask for your patience when contacting our service centre as we are trying our best to answer your enquiry as quickly as possible on 03004 560 560 9am-5pm Monday, Wednesday, Thursday, Friday and 9:30am-5pm Tuesday except bank holidays.
How much would I get?
Housing Benefit and Council Tax Support are means-tested benefits. The amount you receive can depend on:
- your income;
- your savings;
- the size of the property, the amount of your rent; and
- who else lives with you
You can get an estimate of your housing benefit using an online Benefits Calculator.
If you are already receiving housing benefit or council tax support but the benefit payment amount does not cover your total rent/council tax bill, then you may be able to get extra help for housing costs by applying for a Discretionary Housing Payment (DHP). DHP’s are not benefit payments.
How we pay your Housing Benefit
We cannot pay your benefit by cheque, if you do not have a bank account you can open a basic bank account.