If you have any questions about your Council Tax or Non-Domestic Rate bills, or Council Tax Support or Housing Benefit please:


With effect from 1 August 2022, there will be a temporary change to the opening times of our Revenues and Benefits Telephone Service Centre. Our Advisors will be available to speak to you between 10am and 3pm Monday to Friday.

This temporary change has been implemented to allow all of our staff resources to be focused on amending and updating our customers’ accounts/claims with the changes advised to us just prior to and during our system upgrade in July.

Please note that the opening hours of our Customer Service Centre remain unchanged.

We apologise for any inconvenience caused during this time. We do intend to keep disruption to services as minimal as possible but would ask for your patience while we complete this essential work.

  • 03004 560 560 for Council Tax, Business Rates, Housing Benefit & Council Tax Support

Please note: calls may be recorded for Training and Monitoring purposes.


Write to

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU


Alternatively, you can visit our Customer Service Centre at:

Worcester City Council
Customer Service Centre
89 The High Street