Housing Benefit/Council Tax Support - Change of Circumstances

Reporting changes if you receive Housing Benefit or Council Tax Support

If you already receive Housing Benefit or Council Tax Support, it’s important to tell us of any changes to your circumstances right away. If you don’t tell us within one month this could result in a loss of benefits or an overpayment you will be required to pay back.

Changes you must tell us about

• Income changes: If you or your partner start or stop working, or if there’s an increase or decrease in income.
• Savings or capital: If your savings or capital change (e.g., savings accounts, investments, property). Please note, if your capital is more than £16,000, you will no longer qualify for Housing Benefit (capital threshold for Council Tax Support is £6,000.00), unless you are receiving Guaranteed Pension Credit.
• Benefits: If you or your partner start or stop receiving any benefits, such as Universal Credit, Pension Credit, Carers Allowance, Employment and Support Allowance or Disability Benefits.
• People in your household: If someone moves in or out of your household, or if someone in your household passes away.
• Child related changes: If a child leaves school, starts work or college, or if child benefit stops.
• Living arrangements: If you move house or change your tenancy details.
• Hospitalisation: If you or your partner go into hospital for more than four weeks.
• Name changes: If you change your name.
• Other significant changes: Any other changes in your circumstances that might affect your eligibility for benefits.

How to report a change in circumstances 

To report change in circumstances (including change of income and change of address), please complete our online form:

Change of Circumstances Form

If you have any problems with the change in circumstances form and have a general enquiry about your claim, please click the button below to complete our general form and to upload any evidence.

General Enquiry Form

If you are unable to complete this form, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or contact us in writing at South Worcestershire Revenues and Benefits Shared Services, PO Box 11, Pershore, WR10 1PU. Please remember to include your benefit claim number, name, and address. If you require any of your documents back, please provide a pre-paid, self-addressed envelope.

Help to complete our online forms

Our Contact Centres will continue to provide support for people who do not have access to online facilities or who need assistance to complete our online forms. Additional computers will be provided in our centres for people to make claims / submit online forms and staff will provide face-to-face help.

We can also provide support to our customers via our telephone contact centre, except for bank holidays.  Please call us on 03004 560 560.

If you require further advice or assistance, you can visit our customer service centre:

Trinity Street Housing Advice Centre
Trinity Street
Worcester
WR1 2PW