Properties and business can apply for up to £5,000 to help make them more resilient to future flooding.

For further details on the Property Flood Resilience Grant scheme, including eligibility and useful information on recommended works, surveyors and contractors please read the pdf PFR grant Guidance Note (78 KB) .

  • See a list of pdf example eligible measures (70 KB)  (pdf).
  • pdf Download an application form (142 KB) and other forms which will be required should your application be approved in principle.
  • List of  pdf recommended surveyors and contractors (195 KB)
  • For hard copies of these documents, or for any other queries about the scheme, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Insurance

Flood Re is a joint initiative between the Government and insurers. Its aim is to make the flood cover part of household insurance policies more affordable. You can read about How Flood Re works (pdf). It is important that people at high flood-risk in Worceseter shop around for the best insurance policy. For more information visit the Flood Re website.

A loss adjuster is someone who is employed by an insurance company to decide how much money should be paid to a person making a claim.

A loss assessor is someone appointed by a policy holder to manage a claim on their behalf.

Advice from the Association of British Insurers (ABI) about flooding resilience and on working through the insurance system after a flood:

Clean-up

If your home or property has been flooded it could be contaminated by oil, silt and sewage. This will need to be carefully and completely cleaned up to remove any health risk.

Contact your GP immediately if you think your health has been affected.

The Environment Agency has information about cleaning your house as well as details of organisations that can help you do this. National Health England also has a useful leaflet on how to clean up after a flood (PDF).

If you are worried about the security of your property call West Mercia Police.

Reusing and disposing of sandbags

Dry out sandbags and store them in a shed, garage or under cover so you can use them again. If you cannot store them, open them up and spread the sand on your garden if you have one. You can then treat the sacks as normal waste. If the sand or bags are contaminated, please dispose of them responsibly.

Emotional support

Having a flooded home is very stressful. If you need emotional support, contact family and friends, your doctor or an organisation like the Red Cross or the Samaritans.

Public Health England also offers a guide to mental wellbeing after a flood.