On 18 February 2020, Central Government announced that they will provide financial support to those affected by flooding in Worcester from storms Dennis and Ciara.
Applications for our hardship schemes are now open and we encourage everyone who is entitled to make an application.
We appreciate that this has been a very difficult time for you and we will endeavour to process your application as soon as possible.
Flood Recovery Grant for residential properties
- The grant is for £500 and paid direct to the household.
- Households are eligible where flood water has entered the habitable areas of the property, or the residence is considered unliveable for any period of time due to flooding.
- The grant does not apply to empty homes, second homes or student accommodation.
Business Flood Recovery Grant for business premises
- The grant is up to £2,500 per small / medium sized business affected, as a grant paid direct to the business.
- Businesses are eligible where the business has suffered severe impacts, either directly or a loss of trade, as a result of the flooding that cannot be recovered from insurance.
Council Tax and Business rate relief
- Council tax relief and Business Rate relief is available for properties affected by the recent floods
- Properties and business can apply for up to £5,000 to help make them more resilient to future flooding.
- Worcester City Council is currently finalising the details of this grant with Central Government. Further details will follow in due course.
A loss adjuster is someone who is employed by an insurance company to decide how much money should be paid to a person making a claim.
A loss assessor is someone appointed by a policy holder to manage a claim on their behalf.
Advice from the Association of British Insurers (ABI) about flooding resilience and on working through the insurance system after a flood:
- ABI guide to resistant and resilient repair after a flood (pdf)
- ABI guide to responding to major floods (pdf)
If your home or property has been flooded it could be contaminated by oil, silt and sewage. This will need to be carefully and completely cleaned up to remove any health risk.
Contact your GP immediately if you think your health has been affected.
The Environment Agency has information about cleaning your house as well as details of organisations that can help you do this. National Health England also has a useful leaflet on how to clean up after a flood (PDF).
If you are worried about the security of your property call West Mercia Police.
Reusing and disposing of sandbags
Dry out sandbags and store them in a shed, garage or under cover so you can use them again. If you cannot store them, open them up and spread the sand on your garden if you have one. You can then treat the sacks as normal waste. If the sand or bags are contaminated, please dispose of them responsibly.
Public Health England also offers a guide to mental wellbeing after a flood.