Swans

We will monitor flood levels along with the Environment Agency which provides regular updates on its Floodline service. We will keep an eye on roads and houses where we anticipate flooding will occur.

Do not under any circumstances be tempted to enter flood water. The flow of a swollen river along with its under-current can be very powerful. Flood water may contain raw sewage which can lead to health problems.

You can get the latest information on flooding in Worcester at:

During flooding

  • keep calm, if you are in danger dial 999 and/or attract attention of people nearby
  • turn off water, gas and electricity supplies at the first sign of flooding in your property
  • if trapped, remain near a window where you can be seen
  • if the Emergency Services are on the scene, follow their instructions
  • be prepared, you may need to be evacuated
  • do not enter flood waters as depth and current can be deceiving. Just 6 inches (15mm) of flood water can knock an adult off their feet. The flood waters may also be contaminated with sewage and there may be hidden dangers
  • move your family, pets an valuables upstairs or to higher ground if threatened by floods

After the flood

  • contact your insurer
  • do not switch on gas or electricity until it is checked by a professional
  • assume flood water contains sewage
  • do not use food that has been in contact with flood water
  • always wear waterproof gloves when handling soiled items, and always wash your hands if you touch anything soiled by the flood water
  • thoroughly clean and disinfect all items soiled by flood water

Register for flooding support funding

If your property or business was flooded as a result of Storm Dennis then there is money available to support you.

Further information about flooding support funding.

Additionally an information hub have been set up at our Customer Service Centre at 89 The High Street in Worcester to offer support and advice to residents affected by the floods.

Further information on flooding

  • The Environment Agency provide comprehensive information on flooding and flooding related issues. Please visit their website for guidance.
  • Checking traffic - When traffic has to be diverted the Highways Department will organise closures and alternative routes. Worcestershire Highways will pass on all traffic news via twitter @WorcsTravel and local radio stations so please tune in.
  • A place to rest - We will provide emergency rest centre accommodation if you have to evacuate your home and we will work with the Police to help you move. We will help place vulnerable people in temporary accommodation if required. Please think ahead and contact the Council for advice on 01905 722233 or 01562 733178 (out of hours).
  • Cleaning up - The city council and the Worcestershire Highways will work to clean up the highways and get them back into use as soon as the flooding has receded.
  • Public Health England - Flood: cleaning up and food hygiene
  • Sandbags are not provided by Worcester City Council because they are not an effective form of flood alleviation and potentially create a disposal problem for home owners if they become contaminated by unhygienic flood water. This is a view supported by the Environment Agency and Flood Protection Association. Our recommended approach for flood alleviation is through alterations to homes such as raising floors and the installation of barriers. 

National Flood Forum

The National Flood Forum is a national charity dedicated to supporting and representing communities and individuals at risk of flooding. They do this by:

  1. Helping people to prepare for flooding in order to prevent it or mitigate its impacts
  2. Helping people to recover their lives once they have been flooded
  3. Campaigning on behalf of flood risk communities and working with government and agencies to ensure that they develop a community perspective.

Useful contact numbers

Floodline (The Environment Agency):  0345 988 1188

West Mercia Police: 101

Hereford and Worcester Fire and Rescue Service: 0345 122 4454

Severn Trent Water: 0800 783 4444

Please tune into local radio for regular updates

  • BBC Hereford & Worcester 94.7, 104 or 104.6 FM
  • Free Radio 96.7, 97.6 or 102.8 FM

Useful Information