Please ensure that you have provided your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.
Email
Email Address:This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.
By telephone
Call 0300 4560560 for Council Tax.
From 1 October 2024 our service hours are changing.
Our telephone lines will be open from 9am to 1.30pm Monday to Friday.
From 1.30pm to 5pm our Agents will be available to speak with you using our Live Chat service via the 'Chat with Us' button below.
Alternatively you can book a 20 minute telephone appointment with an Agent between 2pm and 5pm Monday to Friday.
Book appointment
Our face-to-face Customer Service Centres will remain open as normal.
Please note: calls may be recorded for training and monitoring purposes.
By post
Worcester City Council
Revenues and Benefits
PO Box 11
Pershore
WR10 1PU
For payments in person
Worcester residents can now pay their Council Tax at their local shop via PayPoint or Post Office. PayPoint opens up the option to make payments at your local Post Office and at around 80 small retails across Worcester.
Find your nearest shop with a PayPoint terminal.
Automated payments Tel: 0330 088 0680
