Please ensure that you have provided your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.


Email Address:This email address is being protected from spambots. You need JavaScript enabled to view it.

By telephone

For Council Tax, Business Rates and Housing Benefit and Council Tax Support please call 03004 560 560 Mon, Weds, Thurs, Fri 9am-5pm and Tues 9.30am-5pm.

Please note: calls may be recorded for Training and Monitoring purposes.

By post

Worcester City Council
Revenues and Benefits
PO Box 11
WR10 1PU

For payments in person

Worcester residents can now pay their Council Tax at their local shop via PayPoint or Post Office. PayPoint opens up the option to make payments at your local Post Office and at around 80 small retails across Worcester.

Find your nearest shop with a PayPoint terminal.

Automated payments Tel: 0330 088 0680