Enquiries about your benefit
Telephone
Call 0300 4560560 for Housing Benefit or Council Tax Support.
Our telephone lines are open from 09:00 to 13:00 Monday to Friday. From 13:00 to 16:45 our Agents will be available to speak with you using our Live Chat service via the 'Chat with Us' button below.
Alternatively, you can book a 20-minute telephone appointment with an Agent between 14:00 and 17:00 Monday to Friday. Appointments can be booked up to seven days in advance.
Our face-to-face Customer Service Centres will remain open as normal.
Please note: calls may be recorded for training and monitoring purposes.
This email address is being protected from spambots. You need JavaScript enabled to view it. for Housing Benefit or Council Tax Support.
Write to
Revenues and Benefits, PO Box 11, Pershore, WR10 1PU
Visit
Alternatively, you can visit our Customer Service Centre at:
Worcester City Council
Customer Service Centre
89 The High Street
Worcester
WR1 2EY
- Support with cost of living crisis
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