Homeowner advice - Worcester City Council

Aids and adaptations in my home

Milbrook Health provides independent advice, support and practical help to older people, people with disabilities and those on low incomes who need to repair, improve or adapt their homes. If you require further information please see Milbrook Health details below:

Millbrook Health Telephone: 03301248205
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

My home needs repairs but I can't afford to do them

If you are struggling to pay for repairs in your property you may be entitled to Home Repair Assistance. This is a grant for households who have serious hazards in their homes but are unable to afford to repair the problem themselves. To be eligible for the Home Repair Assistance you must meet the following criteria:

Owner-occupier or Private Tenant (with repairing responsibilities)
Savings less than £16,000

In receipt of one or more of the following benefits:

Working Tax Credit (With an income after tax, of less than £15,460)
Income Support
Housing/Council Tax Benefit
Pension Guarantee Credit (Not pension saving credit)
Jobseekers Allowance (JSA) (Income-based only)
Employment & Support Allowance (ESA) (Income-related)
Attendance Allowance & Disability Living Allowance (DLA)

If you require further information on the Home Repair Assistance please contact Milbrook Health:

Millbrook Health Telephone: 03301248205
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I can no longer afford to keep my home

You may find yourself in a situation where your housing costs are becoming increasingly hard to meet. You should not ignore this and act now to resolve this situation. For further information go to our Mortgage Arrears Page.

Relationship breakdown

If you are currently going through a relationship breakdown then it is important that you understand your housing rights. If your name is on the mortgage then you will have rights to remain at the property, but even if your name is not on the mortgage then this does not automatically mean you do not have rights to the property. Please do not leave the accommodation without receiving advice about your rights to the property. Please check the Shelter Relationship Breakdown Tool which will advise you on your rights to a property. For further advice please see the Shelter leaflet and website. If you require legal advice please contact the Citizen Advice Bureau.

If you are experiencing domestic abuse from your partner then please visit the Domestic Abuse & Harassment page.

I own my own home but can I still apply for a council/housing association property?

Households who have assets, equity, savings or capital of over £60,000 and are assessed as able to compete in the private market will not be eligible to join Housing for You.

However, if a household is in receipt of a pension or fixed income where they are unable to obtain a mortgage, they would be allowed equity, savings or capital of up to £95,000. The savings etc. of all adult members of the household should be taken into account.

If the equity in your property is less than the amounts stated above, then you would be able to apply to Housing for You. Please visit Housing Register for details of the Allocations Policy and how to apply.

Domestic Abuse & Harassment

If you are experiencing domestic abuse from your partner then please visit the Domestic Abuse & Harassment page.

Emergency (including flooding and fires)

If your property has been damaged due to an emergency situation such as a flood or fire and the property is not safe to return to, you should first try and source accommodation with family or friends. If you are unable to source accommodation through family or friends and find your self homeless then you should call the Housing Advice Team who will be able to advise you accordingly. If you require further advice about flooding please visit our Flooding Page.

I have rats/fleas at my property

If you would like information on pests in your property please visit the Worcester City Councils Environmental Health website.

Home Owners