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Recycling & Waste

My bin hasn't been collected

Report missed household bin or sack collection

We are sorry if we have inadvertently missed collecting your black bin, green bin, sacks or garden waste bin.

To avoid us missing your scheduled collection please place your wheelie bin or sacks (if your household is on an authorised sack collection) on the edge of your property, in an obvious place, so that our crews can find it easily.

We have introduced a new domestic bin information tag which will be attached to your bin should there be a problem. The tag will indicate why your bin has not been collected and provide information as to what to do next.

Report that your bin has been missed

IMPORTANT: We will not return for missed bins reported more than 5  calendar days after the scheduled collection. We aim to collect missed bins within three working days. Once you have reported your missed bin, please leave it at the edge of your property and we will collect it as soon as possible following the report being received.

The crews record all bins/sacks which haven't been placed out and those bin/sacks which have not been collected due to a problem. Your bin may not be collected if it is over full. Bins with open lids and protruding waste will not be collected because of the risk of falling items during the lifting process.

In communal bin stores, householders must use the bins and not leave sacks and other waste on the floor.

Please note that we do not collect garden waste, sacks of rubble or large items placed out with normal domestic refuse. The collection crews have discretion not to place an item of waste in the vehicle if they think it may damage the vehicle in the compaction process.

Bank holiday changes to refuse and cleansing services

Report refuse and recycling issues online