Housing

Support and guidance for Barbourne Works Apartments

This webpage has been developed to support residents over the coming weeks and months during what will be an incredibly difficult time. These pages will be kept regularly updated.

Latest update – 12 May 2026

First Port are in contact with each of the owners/ leaseholders of the properties yet to be re-occupied surrounding their individual circumstances and are clear on requirements should the flats be reoccupied.

External cladding works are anticipated to commence in the forthcoming weeks and First Port will be contacting residents with further details about the impact this work will have on them.

Meetings are being held weekly between the Barbourne Works residents working group and First Port.

Important note

Information in respect of progress should be directed to First Port (acting on behalf of the residents management company) at the contact details below:

Telephone: 0333 321 4080 (Mon – Fri 9am – 5pm). E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. Website link: FirstPort Residential Property Management

Current accommodation arrangements

First Port are the single point of contact for organising and managing temporary accommodation arrangements, as required for leaseholders and renters.

Financial and welfare support

As a resident of Barbourne Works you should seek your own independent advice on whether you are able to cease or recover any lease or rent payment during any periods that you are unable to occupy your home, and how the situation may impact any home or contents insurance you may have.
If you are not occupying your property and paying Council Tax on your home at Barbourne Works then you should notify Worcester City Council of your circumstances immediately. The Council will review your situation and determine whether you are eligible for a discount. Please contact us on 0300 456 0560 (Mon to Fri 9am – 1.30pm) or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
The Council may be able to provide short term crisis support for households in receipt of a means tested benefit and who are facing financial hardship, through its Discretionary Welfare Assistance Scheme (DWAS).
The City Council also has a Discretionary Housing Payments scheme which can provide additional financial support to people who currently receive Housing Benefit.
Worcester Citizens Advice may be able to offer you further support and advice and can be contacted on 0808 278 7891 (Mon to Fri 9am – 5pm) or via this website link Worcester Citizens Advice Bureau and Worcester Housing and Benefits Advice Centre.

Housing Support & Advice

First Port are providing regular updates including frequently asked questions, and it is advisable to keep up to date with these.

If you require rehousing advice or support then please visit the page for Worcester City Council's Housing Service.

Alternatively, you can contact Worcester City Council’s Housing Advice Team as follows:

01905 722589 (Mon to Fri 9am – 5pm)
Trinity Street Housing Advice Centre, Trinity Street, Worcester WR1 2PW (open Mon to Fri 10am-4pm)

In an emergency outside of working hours, please call 01527 910696.

Health & Wellbeing Support

If you may benefit from health & wellbeing support, y You can seek advice or obtain assistance from the following organisations via the following website links:

A range of wider agencies contact details and a brief overview of the services that they offer can be found on our Cost of living website page.

School Transport

If your household has children of school age and you need support with school transport during your emergency placement, you should make an application for assistance to Worcestershire County Council, which provides travel assistance to school and colleges. Once your online application has been received, it will be the County Council’s responsibility to assess it and inform you of the outcome.

Application for School Travel Assistance can be found my clicking here.

If you already have arrangements in place, then you should update Worcestershire County Council with any change in accommodation address.

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