Service being provided

Administration of the Worcester City Discretionary Welfare Assistance Scheme including determining eligibility for assistance.

Categories of personal data we need to collect

  • Name
  • Address
  • Contact Details
  • Financial including benefit entitlements
  • Household information including Children/Dependants
  • Tenancy Information (where applicable)
  • National Insurance Number

Categories of ‘special’ personal data we need to collect

  • Disability
  • Medical

Source of data

The Discretionary Welfare Assistance Scheme is a referral scheme and so we may receive your personal information from a variety of support services/organisations such as:

  • Charities
  • Health professionals/organisations
  • Social Services
  • Support Organisations

Consequences of failing to provide personal data

If you do not provide the required personal data it may delay or prevent your application for Discretionary Welfare Assistance being determined.

Data Controller and Processors

The Data Controller is Worcester City Council

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of Processing & Lawful Basis

  • Service Delivery
  • Service planning/Improvement
  • Prevention or Detection of Fraud/Crime

Our legal basis for using your personal data is:

Performance of a task carried out in the public interest

Our legal basis for using your Special Categories of data is:

Processing is necessary for reasons of substantial public interest

Who we share the information with

For white goods applications, we share name, address and contact details with a number of different suppliers depending on the goods required.

For food vouchers, your name and contact details will be shared with Civica who administer our Customer Contact Centre to facilitate collection.

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Object to how we use your personal data

Individual right to complain to the Information Commissioners Office

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer via

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.,

Phone: 01905 722233

Postal Address:

Data Protection Officer
Worcester City Council
The Guildhall
High Street

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:
Postal Address:
Information Commissioner's Office,
Wycliffe House,
Water Lane,