Comments, Complaints and Compliments Privacy Notice

Service being provided

Administration of customer comments, complaints and compliments.

Categories of personal data we need to collect

• Name
• Contact Details

Consequences of failing to provide personal data

If you do not provide the required personal data it may delay or prevent the Council from processing your complaint, comment or compliment.

Data Controller and Processors

The Data Controller is Worcester City Council

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of Processing & Lawful Basis 

• Service Delivery
• Service planning/Improvement

Our legal basis for using your personal data is:

Performance of a task carried out in the public interest

Who we share the information with

We may share your information with partner organisations to investigate your complaint or share feedback of the service you are commenting/complimenting, including:

• Civica (Revenues and Benefits)
• Freedom Leisure (Leisure Services)
• Malvern Hills District Council (Financial Services)
• Member of Parliament for Worcester
• South Worcestershire Building Control
• Worcestershire Regulatory Services (Licensing and Environmental Services)
• The Local Government Ombudsmen (Regulator)
• Worcestershire County Council

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

• Your Right to be Informed
• Your Right to Access your personal data
• Your Right for us to Rectify your personal data
• Your Right to Object to how we use your personal data

Individual right to complain to the Information Commissioners Office

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer via

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.,
Phone: 01905 722233

Postal Address:
Data Protection Officer
Worcester City Council
The Guildhall
High Street
Worcester
WR1 2EY

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:

Postal Address:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF