The Notice below tells you how we will use any personal information (“data”) that you choose to give us.

The Notice explains how we will treat any personal information that you do give us, and when we will delete your personal information.

Service being provided

To consult with the public about council services, the use of public money and inform decision making about services offered/delivered by Worcester City Council.

Worcester City Council may contact Worcester City Residents Panel to ask about their views on a variety of council issues and services. The Panel may be contacted by the Council about future surveys, consultations and discussion groups.

Categories of personal data we collect

• Name
• Age
• Location details / address
• Contact Details

Categories of ‘special’ personal data we collect

• None

Data Controller and Processors

The Data Controller is Worcester City Council

The Data Protection Officer for Worcester City Council can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.

Purpose of Processing

• To contact and manage the Resident Panel
• Service Delivery
• Service planning/improvement to improve decision-making.

Our lawful basis for using your personal data under Article 6 of the UK General Data Protection Regulations (GDPR) is:

• Consent:the individual has given clear consent for us to process their personal data for a specific purpose.

Our lawful basis for using your Special Categories of data under Article 9 of the UK General Data Protection is:

• Not applicable

Individual’s right to withdraw consent at any time

If you no longer wish to be a member of the Worcester City Residents Panel you can withdraw your consent at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Who we share the information with

We may share Panel Member's details with third party research organisations for the purpose of organising and facilitating independent customer research on behalf of the Council.

We will not share your personal information with any other third parties unless the law requires us to do so.

How long we hold your information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept in accordance with our retention schedule. All information will be held securely and destroyed under confidential conditions.

Individual Legal Rights

Our use of your data will be subject to the following legal rights:

• Your Right to be Informed
• Your Right to Access your personal data
• Your Right for us to Rectify your personal data
• Your Right to have your personal data Erased
• Your Right to Restrict our processing of your personal data
• Your Right to Object to how we use your personal data

Individual right to complain to the Information Commissioner's Office

If you have any worries or questions about how your personal information is handled, please contact our Data Protection Officer via

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.,

Phone: 01905 722233

Postal Address:

Data Protection Officer, Worcester City Council, The Guildhall, High Street, Worcester, WR1 2EY

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:

Postal Address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF